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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Position Purpose:** As part of Sunshine Health Plan's Quality Improvement team, the Program Manager I will support concurrent projects and initiatives that will improve CAHPS Member Experience by product (Medicaid, Medicare, Health Exchange).

**Note:** Qualified candidates must reside in the state of Florida. This position is remote, but may require travel into an office for department meetings, and events (i.e.: health fair events).

This position is non-exempt / hourly position.

+ Analysis CAHPS and Mock CAHPS data and develop presentations for multiple Quality Improvement meetings by product.

+ Conduct deep dive analysis on CAHPS and Mock CAHPS data by product.

+ ​Utilize corporate and industry standard tools and techniques to effectively oversee programs according to department procedures.

+ Coordinates with the PMO and Compliance team on timeline(s), status updates, business requirements and deliverables.

+ Maintain detailed business process documentation including meeting minutes, action items, issues lists and risk management plans as applicable.

+ Create and monitor all department deliverables to ensure adherence to quality standards including clinical reporting documents, related reference materials, and policy and procedure documentation.

+ Communicate program status to management and key stakeholders.

+ Identify resources, resolve issues, and mitigate risks.

+ Identify requirements, procedures and problems to improve existing processes.

+ Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business objectives.

+ Manage programs through the full program life cycle.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Education/Experience:

+ Bachelor’s degree in Public Health, Health Sciences, Healthcare Administration, or a related field or equivalent experience required.

+ 1+ years of project or program management experience. Health care experience preferred.

+ Knowledge on Consumer Assessment of Healthcare Providers & Systems (CAHPS), Member Experience highly preferred.

Pay Range: $26.50 - $47.59 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act