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You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

We are seeking a highly skilled **Lead Customer Identity and Access Management (CIAM) Engineer** to oversee the operations, reliability, and support of our Customer IAM platform. This role focuses on day-to-day operations, observability, incident response, and continuous improvement to ensure secure, seamless, and resilient identity experiences for our customers.

As a technical leader, this role will guide the team in building operational maturity, responding to incidents effectively, and ensuring our CIAM services meet enterprise-grade reliability, compliance, and customer experience standards.

Operations & Support:

+ Lead daily operations of the customer IAM environment (authentication, SSO, MFA, passwordless, risk engines, authorization, directories, APIs).

+ Own the support process, from L2/L3 troubleshooting through post-incident reviews.

+ Establish and enforce SLAs, escalation paths, and runbooks for IAM service reliability.

+ Act as a subject-matter expert for Ping Identity, OIDC/OAuth2, SAML, SCIM, and related CIAM technologies.

Observability & Reliability:

+ Implement end-to-end observability: logging, metrics, traces, and alerting for IAM services and integrations.

+ Partner with Site Reliability Engineering (SRE) and Security Operations teams to improve monitoring, dashboards, and health checks.

+ Drive resiliency engineering: chaos testing, failover simulations, and operational readiness reviews.

Incident Response:

+ Serve as the incident commander for CIAM-related outages and security events.

+ Lead root cause analysis (RCA), remediation, and knowledge capture for continuous improvement.

+ Ensure effective communication to customers, stakeholders, and executives during incidents.

+ Maintain 24x7 on-call readiness rotation playbooks and post-mortem culture

Leadership & Strategy:

+ Mentor and guide IAM engineers on operational excellence and incident handling.

+ Partner with product teams to embed operational requirements into design and delivery of new IAM capabilities.

+ Ensure IAM services meet regulatory, compliance, and audit requirements (NIST, ISO, OWASP, SOC2, HIPAA).

+ Advocate for automation, self-service tooling, and reduced mean time to resolution (MTTR).

+ Performs other duties as assigned.

+ Complies with all policies and standards.

**Education/Experience:** A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 5 – 7 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

+ 5+ years of experience in Identity and Access Management, with at least 3 years in a senior/lead or principal role.

+ Deep expertise with IAM protocols and platforms (OIDC, OAuth2, SAML, SCIM, Ping Identity suite, Okta, ForgeRock, Azure AD, or similar).

+ Strong background in operations, observability, and incident management.

+ Experience with monitoring and logging platforms (Splunk, Datadog, ELK, Prometheus/Grafana).

+ Hands-on with automation and scripting (Python, Node.js, PowerShell, Terraform, CI/CD).

+ Proven track record in incident response leadership, RCA, and executive communication.

+ Familiarity with compliance frameworks (NIST, OWASP, ISO 27001, HIPAA, PCI).

Soft Skills:

+ Intermediate - Seeks to acquire knowledge in area of specialty

+ Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions

+ Intermediate - Ability to work independently

+ Intermediate - Demonstrated analytical skills

+ Intermediate - Demonstrated project management skills

+ Intermediate - Demonstrates a high level of accuracy, even under pressure

+ Intermediate - Demonstrates excellent judgment and decision making skills

+ Intermediate - Ability to communicate and make recommendations to upper management

+ Intermediate - Ability to drive multiple projects to successful completion

+ Intermediate - Possesses technical aptitude

License/Certification:

+ Certified Identity and Access Manager (CIAM) preferred

+ Certified Identity and Security Technologist (CIST) preferred

+ Certified Access Management Specialist (CAMS) preferred

Pay Range: $100,900.00 - $186,800.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act