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Manager of Business Application Services Boulder Community Health, Boulder, CO 80303

$54.02 - $81.04 an hour - Full-Time Days, 40 hours per week

Boulder Community Health is seeking a Manager of Business Applications Services who is a strategic and operational leader responsible for managing the implementation, support, and optimization of business applications at Boulder Community Health, in alignment with regulatory requirements and organizational goals, This role manages a department of high performing application analysts, and leads cross-functional teams and initiatives

The person in this position will work closely with all hospital departments, physicians, contracted vendors and other hospital staff to support and maintain the business applications at BCH and supported Epic Connect sites. They will work closely with the other managers and directors in the Application Services, Technical Infrastructure, and Project Management Departments in the performance of their duties.

This position supervises the Business Application Analysts and is an exempt position with on-call responsibilities. This is a hybrid position, in which much of the work is done remotely with periodic onsite requirements Benefits: •Health insurance, including a FREE employee only option •Dental and Vision insurance •BCH paid Life Insurance; Spouse and Dependent Life Insurance plans •Short-term and Long-term disability coverage •Health and Dependent Care Flexible Spending Accounts •Retirement plan with BCH matching contributions, and discretionary lump sum contribution •Paid Time Off •Education assistance program •Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications •Bachelor’s degree in Information Technology, Computer Science, or a Healthcare related field preferred. An equivalent combination of experience, education, and/or relevant IT/Healthcare certifications will be considered. •Valid Colorado driver’s license required. •Project Management Professional (PMP) certification preferred. •HIMSS, HFMA, ITIL, or Epic certifications preferred. Three years of experience in a management or project management position within a healthcare setting required. Five years preferred. Responsibilities •Lead recruitment, hiring, and onboarding processes in accordance with organizational policies, standards, and regulatory requirements. •Oversee timekeeping, resource allocation, and support coverage, including administration of on-call schedules to ensure continuous service delivery. •Set clear performance expectations, deliver regular feedback, and conduct formal evaluations. Address performance issues through coaching, disciplinary action, and terminations as needed, in compliance with policy. •Identify and promote training and growth opportunities for team members. Track progress and encourage continuous learning. •Define and monitor individual and departmental goals annually, ensuring alignment with BCH’s strategic priorities. Proactively plan for implementation and adoption of emerging healthcare technology. Oversee testing and deployment of new applications, ensuring quality user and patient experiences. •Foster a culture of quality technology solutions to challenges throughout the organization. Oversee the Business Applications optimization program. •Request & Issue Management: Ensure timely resolution of user requests, tickets, and vendor-related tasks. Monitor internal and external tracking systems and ensure staff maintain current and accurate documentation. •Monitor and communicate service level agreements (SLAs) and support performance metrics. •Partner with clinical and technical IT teams and operational leaders to ensure the adoption and efficiency of healthcare technology. Coordinate w to prioritize work, assign tasks, and manage resources. •Develop and execute detailed project plans, including timelines, task assignments, and resource identification. Participate in defining requirements, risks, and deliverables for projects involving Business Applications. •Assist departments with the implementation and adoption of Business Applications or other IT technologies and workflow solutions •Support the development and enforcement of information technology security, disaster recovery, and continuity plans. •ssist in the creation of the IT Strategic Plan and contribute to operational and capital budgeting and monitoring. •Governance Participation: Serve on the Change Control Board to ensure smooth implementation of changes to production IT environments. Participate in other governance, taskforce, or incident response groups as needed. About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, psychiatric services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, maternity, and mental health care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide, including: Newsweek- “America’s Best-in-State Hospital 2025”; U.S. News and World Report- “Best Hospitals for Maternity Care 2025”; 5280 Magazine-“21 BCH physicians among 2024 list of the region’s best doctors”; Daily Camera People’s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.