"Alerted.org

Job Location: Remote (Local candidates only)

Help Desk Admin is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assessing problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.

Essential Duties/Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.

• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.

• Desktop site support - Determine the best solutions based on the issue and details provided by customer

• Provide support and resolve problems related to installed computer software.

• Troubleshoot printer connection issues

• Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.

• Azure Administration including account creation, security group management, licensing, MFA.

• Exchange Admin Center – manage, create user, distribution, shared mailboxes.

• Intune – Manage computers, applications.

• Password Resets for various websites/applications

• Document and log incidents ticket using Service Now tracking tool.

• First level support company email on mobile devices

• Provide support for VPN software connection issues

• Vendor VPN account creation

Working Conditions:

• Some overtime required as special projects arise.

Minimum Requirements:

• Ability to work independently and in a team environment

• Ability to work under time pressure while maintaining a customer service attitude

• Experience in troubleshooting hardware, software and network connectivity issues

• Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.

• Self-motivated with attention to detail

• Organizes workload, sets priorities and works within deadlines

• Effective communication and interpersonal skills

• Maintains confidentiality of information

• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.