• Collections

    ManpowerGroup (Sterling, IL)


    Job Title:** **Collections Representative

     

    Job Type:** **Full-Time / Temp-to-Hire

    Compensation:

    + **Hourly Pay:** Up to **$15/hour** during the initial period

    + **Commission:** Available once hired on permanently

    + **Annual Earning Potential:** Earning potential is $45k

    Job Summary:

    We are looking for driven and dependable individuals to join our collections team. This role involves contacting customers regarding overdue accounts, negotiating payment plans, and maintaining accurate records. Successful candidates will be goal-oriented, professional, and comfortable working in a fast-paced environment.

    Responsibilities:

    + Contact customers via phone regarding past-due accounts

    + Negotiate payment arrangements and settlements

    + Document all interactions and updates in the system

    + Meet or exceed daily and monthly performance goals

    + Collaborate with team members and supervisors to resolve account issues

    Work Schedule:

    + **Monday to Friday**

    + **8:00 AM – 5:00 PM** (must be able to work one late night a week)

    Required Skills:

    + Excellent verbal and written communication

    + Strong negotiation and problem-solving abilities

    + Basic computer proficiency (Microsoft Office, CRM systems)

    + Attention to detail and accuracy

    + Ability to multitask and manage time effectively

    + Comfortable working in a call center or high-volume phone environment

    + Resilience and professionalism when handling difficult conversations

    Preferred Qualifications:

    + Previous experience in collections, customer service, or call center

    + High school diploma or equivalent

    + Bilingual (a plus, but not required)

    **Why should you choose Manpow** er?

    + Free training to upgrade your skills, including a free college tuition program

    + Medical, dental, vision, 401k

    + Weekly pay with direct deposit

    + 24/7 Manpower customer care support

    + Dedicated Career Partner to help you achieve your career goals

     

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.