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Description

We are looking for an exceptionally motivated, talented, and experienced Senior Accessibility Product Manager Technical with strong customer obsession and a track record innovation in developing accessible user interfaces, to join the Trust, Privacy, and Accessibility team within Devices & Services. You will work with teams across Devices & Services to raise the bar on the accessibility of our offerings, including inventing new ways for customers with disabilities to interact with our diverse set of devices and services offerings. You will maintain and raise the bar on our internal accessibility standards. You will also lead projects staffed both with our accessibility engineering team, as well as those staffed by engineering partner teams within Devices & Services, to deliver accessibility solutions to ship across the half a billion devices Amazon has shipped over the past 15 years.

This role requires a high degree of autonomy, drive, and the ability to problem solve. You will be well suited to this role if you are customer-focused, resourceful, team-oriented, and have an ability to work independently under time constraints. You will work and influence internal and external stakeholders, manage cross functional programs, and be able to help prioritize amidst ambitious goals and timelines.

Key job responsibilities

• Reviewing product roadmaps across Devices & Services, and drafting proposals for how to best address accessibility in those roadmaps

• Managing and participating in accessibility initiatives such as our Accessibility Bar Raiser program and Trust by Design accessibility reviews

• Drafting and presenting specific proposals for new accessibility features to leadership

• Working with user research to better understand user needs and desires, and how well particular designs and approaches are accepted by customers

• Working with accessibility engineering and prototyping to explore accessible user interaction models

• Working with QA to provide guidance on issue priorities

• Maintaining and enhancing our internal accessibility requirements and FAQs

A day in the life

In this role, no two days are the same — and that’s by design. You will spend a good part of your time engaging with a wide range of partner teams across product, UX, research, engineering, legal, and other product teams to gather insights, clarify accessibility requirements, and uncover both issues and opportunities.

You’ll participate in regular brainstorming sessions to shape new ideas, solve complex accessibility problems, and design fixes that address not just immediate needs, but also set us up for long-term success.

You will meet with customers at disability conferences throughout the year, representing Amazon and our accessibility offerings, and learning about what customers love, what could work better, and what they wish we might offer.

About the team

You would be joining Amazon’s largest, and longest tenured, accessibility team. Over the past 12 years, their work was recognized by American Foundation for the Blind with their Helen Keller Achievement award, by Disability:IN with their Marketplace Innovator award, and by FCC Chairman Ajit Pai with the FCC Chairman’s Award for Advancements in Accessibility (among others). Your colleagues bring over a century of combined experience in the field, and include Amazon’s sole MacArthur Fellow, and two of the only three people to be recognized twice with Helen Keller Achievement Awards for their work.

Basic Qualifications

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- 7+ years of product or program management, product marketing, business development or technology experience

Preferred Qualifications

- Bachelor's degree

- Deep understanding of disability needs and accessibility solutions

- Track record of delivering accessible products and assistive technologies

- Strong understanding of technical accessibility standards

- Experience with Generative AI tools, both for efficiency gains and use in prototyping

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.