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Description

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Support Engineer IV

Job Location: Westborough, Massachusetts

Job Number: AMZ9523852

Position Responsibilities:

Quickly develop a SME level of product knowledge. Provide remote technical support for escalated issues involving industrial automation systems. Assist local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guide them through standard repairs. Offer programming and configuration support for new installations of critical system components. Ensure meticulous maintenance and continuous updating of internal documentation repositories, detailing all troubleshooting processes and repair activities. Document and analyze new or unique issues encountered in the field, delivering detailed reports to engineering teams for further investigation and resolution. Efficiently manage multiple escalations simultaneously, ensuring timely and effective resolution in a fast-paced environment. Participate in a 24/7 on-call rotation to provide continuous support and ensure rapid response to critical issues as they arise.

Position Requirements:

Master's degree or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): (1) working in a controls engineering or support role; (2) in industrial automation; (3) with PLC’s, VFD’s, EOAT’s, or related robotic system components, and with integrated control architectures; and (4) working with mechanical, electrical, and control systems. Domestic and international travel up to 50% to perform role responsibilities may be required.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $131,269/year to $158,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

Position Requirements:

Master's degree or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): (1) working in a controls engineering or support role; (2) in industrial automation; (3) with PLC’s, VFD’s, EOAT’s, or related robotic system components, and with integrated control architectures; and (4) working with mechanical, electrical, and control systems. Domestic and international travel up to 50% to perform role responsibilities may be required.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.