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Description

Sub Same Day (SSD) Ops Integration is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the tool development for sub-same day networks capacity management systems, end-to-end flow products and scoping new business programs. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

- Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network

- Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025+ variable cost, quality, and expansion goals

- Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams

- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities

- Developing Amazon best practices for internal operations

- Leveraging analytics to support the future state of the business

The Program Manager will also demonstrate:

- Confidence operating in ambiguous and iterative business space

- Attention to detail including proven ability to manage multiple, competing priorities simultaneously

- Ability to think strategically and execute methodically

- Ability to work in a fast-paced environment where continuous innovation is desired

- Ability to clearly communicate data insights to others

A day in the life

You will be working on several high impact, high visibility Program Ownership areas as an individual contributor with key stakeholder relationships. You will be expected to create strategy and influence Sr. Leadership on actions that contribute to your overall Program process to delivering large milestones with network impact for SSD business.

About the team

SSD Ops Integration team has a proven track record of helping people develop skills in role towards their next career goals as well as hold a high bar for showcasing what role-model Program Management looks like for Amazon. Come be a part of a team that strives for Insisting on the Highest Standards!

Basic Qualifications

- Bachelor's degree

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.