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Position Summary

This is a **customer service and warehouse operations role** , supporting both **on-site customer engagement** and **Branch warehouse activities** . The ideal candidate is proactive, reliable, and comfortable working in a fast-paced environment where both **front-line customer interaction** and **hands-on operational work** are key to success.

You’ll spend time **on-site with customers** , ensuring exceptional service, managing product inquiries, and supporting vending and solutions programs — as well as **in the warehouse** , accurately picking, packing, shipping, and receiving inventory to keep operations running smoothly.

Key Responsibilities

Customer Support & On-Site Service

+ Serve as the first point of contact for customer inquiries regarding orders, scheduling, and product delivery.

+ Provide exceptional customer service through accurate order entry, clear communication, and efficient issue resolution.

+ Accurately enter quotes and orders into the ERP system.

+ Support the operation and troubleshooting of vending machines, wireless warehouse systems, and other automated solutions.

+ Monitor and maintain customer-specific inventory levels, including Min/Max and safety stock.

+ Act as a liaison between account managers, specialists, and other internal teams to address customer needs.

+ Follow all customer-specific on-site guidelines, safety procedures, and required training.

Warehouse Operations

+ Accurately and efficiently **pick, pack, and process customer orders and transfers** using ERP and Wireless Warehouse Management Systems (WWMS).

+ Prepare and ship orders using ERP and shipping systems, ensuring proper documentation and labeling.

+ Receive incoming purchase orders and transfers promptly, accurately recording receipts and resolving discrepancies.

+ Put stock away quickly and accurately in designated warehouse locations.

+ Perform cycle counts and inventory checks to maintain accuracy and meet company standards.

+ Keep work areas clean, organized, and free of safety hazards.

+ Maintain open communication with management regarding impediments or improvement opportunities.

Required Knowledge, Skills, and Abilities

+ Valid driver’s license, reliable transportation, and satisfactory driving record.

+ Proficiency in Microsoft Office (Outlook, Excel).

+ Strong verbal and written communication skills with a customer-focused attitude.

+ Ability to work both independently and collaboratively.

+ Experience with ERP systems (e.g., Prophet 21) preferred.

+ Ability to learn and operate forklifts; basic understanding of 5S and ISO practices a plus.

+ Positive, can-do attitude with the ability to adapt to changing priorities.

Physical Demands

+ Frequent standing and walking, with regular reaching and lifting.

+ Ability to lift **25–50 lbs consistently** , and up to **75 lbs occasionally** .

+ Comfortable performing repetitive tasks with hands and arms.

+ Occasional work from ladders or awkward positions during warehouse tasks.

Experience & Education

+ **2–3 years** of relevant **customer service or warehouse experience** preferred.

+ High school diploma or equivalent required.

+ Previous experience in a customer-facing or distribution/warehouse environment is strongly preferred but not required.

$18-$22/hour

M-F 7 AM - 4:30 PM

Medical, dental, vision, basic life, supplemental life insurance, short and long term disability, gym reimbursement, a rewards and recognition program, a wellness program, 401K match.

**Pay Details:** $36,800.00 to $54,800.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.