"Alerted.org

IT Help Desk Technician

Position Summary:

The IT Help Desk Technician provides exceptional customer service and technical support for company-supported computer applications, platforms, and hardware. This role is responsible for troubleshooting user issues, maintaining accurate records, and ensuring timely resolution of IT incidents through the ServiceNow ticketing system. The technician will also maintain site equipment, manage inventory, and prepare reports using word processing, databases, and spreadsheets.

The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and familiarity with both Windows and Mac environments. This position requires the ability to address first-level application and website support inquiries effectively and efficiently.

Responsibilities:

+ Provide user support and customer service for company-supported systems, applications, and hardware.

+ Troubleshoot and resolve technical issues; advise users on appropriate corrective actions.

+ Maintain site equipment, materials, and accurate inventory records.

+ Create and organize reports using Word, Excel, and database tools.

+ Document all incidents, actions taken, and resolutions in the ServiceNow ticketing system.

+ Ensure timely resolution of user issues and proper communication of incident status.

+ Support Windows and macOS devices and operating systems.

+ Handle first-level application and website support requests.

Education:

+ **Bachelor’s Degree** in Computer Science or a related field preferred.

+ **Associate Degree** in Computer Science or equivalent work experience accepted.

Certifications & Licensing:

+ **Microsoft Certification** in Server 2012 or higher, or equivalent proficiency required.

+ **Cisco Certification** and knowledge of IIS are considered a plus.

Experience:

+ **2+ years** of IT Help Desk experience required.

+ **4–5 years** of experience in an IT or technical environment preferred.

Key Skills & Competencies:

+ Excellent communication and interpersonal skills; ability to collaborate with business users and IT professionals.

+ Strong organizational, planning, and time management skills.

+ Competency in **IT service management (ITSM)** and **change management** processes.

+ Experience managing multiple projects simultaneously.

+ Up-to-date technical knowledge across IT infrastructure and support practices.

**Pay Details:** $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.