• Help Desk Analyst I

    Robert Half Technology (Franklin, TN)


    Description

    Robert Half Technology is searching for a talented Service Desk Analyst for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The Service Desk Analyst will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.

    The candidate will be required to:

    + Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.

    + Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.

    + Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.

    + Document infrastructure problems, and design and implement resolution steps to prevent future issues.

    + Create and maintain monitoring systems, recommend, and implement tuning improvements.

    + Manage third-party support and service vendors to ensure operational stability of internal systems.

    + Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.

    + Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.

    + Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.

    + Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.

    + Accurately log all Service Desk tickets and work efforts using the defined tracking software.

    + Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.

    + Perform user maintenance in Active Directory

    + Analyze, troubleshoot, and resolve connectivity and VPN issues.

    + Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.

    + Identify and request purchases based on the needs of the end users.

    + Perform other duties as assigned.

    Requirements

    + Bachelor’s degree in computer science, information systems, or related field preferred

    + Previous experience as a help desk technician, computer technician, or IT support is preferred

    + Ability to troubleshoot and resolve multiple issues

    + Ability to multitask, prioritize, and manage time efficiently

    + Excellent verbal and written communication skills

    + Comfortable in a diverse and fast-paced environment

    + Goal-oriented, organized team player

    + Experience working with network and server management support

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .