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Description

• Senior Amazon Connect Telephony Developer

Type: Full-Time | No Sponsorship | Senior Level

Salary Range: Competitive – Typically between $125,000 – $155,000, depending on where you live. PLUS automatic 13% BONUS plus 20% PROFIT SHARING!

TECHNICAL KEYS: Own Telephony end to End. You need to have Both AMAZON CONNECT, Salesforce experience: Service Cloud, Voice, and Omnichannel ________________________________________

• Why You Should Apply

Are you ready to architect the future of cloud-based contact centers? This is your chance to own and evolve a cutting-edge Amazon Connect + Salesforce Service Cloud Voice. Be a technical leader as a Developer in a high-impact role, driving innovation in customer experience, voice analytics, and cloud-native integrations. Join a collaborative, agile team where your ideas shape the roadmap, and your work directly improves how thousands of users connect and communicate. APPLY!

For immediate consideration, call or message Carrie Danger, SVP Permanent Placement, direct email address found on LinkedIn.

________________________________________

•️ What You’ll Need in this Senior Amazon Connect Telephony Developer

• 5–10+ years in telephony/contact center engineering.

• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms. **MUST HAVE both Salesforce Service Cloud & Amazon Connect

• 3+ years hands-on with Amazon Connect.

• 2+ years with Salesforce Service Cloud Voice.

• MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.

• Telephony fundamentals (SIP, RTP, QoS).

• Experience with REST APIs, event-driven architectures, and security best practices.

• Experience with Agentforce or Salesforce Professional.

• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).

• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).

• AWS certifications (Solutions Architect, Developer, DevOps).

• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).

• Real-time analytics tools (Athena, QuickSight, Snowflake).

• SSO/Identity management (Okta, Azure AD).

What You’ll Do:

• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms. **MUST HAVE both Salesforce Service Cloud & Amazon

• Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services.

• MUST HAVE: Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations.

• Deliver dashboards & reporting tools for contact center performance metrics.

• Partner with network/security teams to ensure QoS and secure IAM configurations.

****APPLY TODAY for this full-time opportunity with benefits & a base salary of up to $155K plus bonus + perks. For immediate and confidential consideration, contact Carrie Danger, SVP Permanent Placement - QUICK APPLY to this posting.

• Phone: Office 515-259-6087 or Cell 515-991-0863

• • Email: Provided on LinkedIn profile

Requirements

•️ What You’ll Need:

• 5–10+ years in telephony/contact center engineering.

• 3+ years hands-on with Amazon Connect.

• 2+ years with Salesforce Service Cloud Voice.

• MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.

• Telephony fundamentals (SIP, RTP, QoS).

• Experience with REST APIs, event-driven architectures, and security best practices.

• Experience with Agentforce or Salesforce Professional.

• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).

• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).

• AWS certifications (Solutions Architect, Developer, DevOps).

• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).

• Real-time analytics tools (Athena, QuickSight, Snowflake).

• SSO/Identity management (Okta, Azure AD).

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