"Alerted.org

Description

Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.

Key Responsibilities

+ Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.

+ Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.

+ Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.

+ Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.

+ Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.

+ Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.

+ Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.

+ Generate billing documentation and ensure completed jobs are invoiced accurately.

+ Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.

+ Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.

Requirements

Qualifications

+ 3–5 years of experience in customer service, account management, or project coordination within a manufacturing or production environment.

+ Background in printing, packaging, or related industries preferred.

+ Strong organizational, problem-solving, and time management skills.

+ Excellent communication and interpersonal abilities with a customer-first mindset.

+ Proficiency in Microsoft Office and ability to learn company-specific systems.

+ High school diploma or equivalent required; additional technical or industry training a plus.

Salary & Benefits

+ The targeted salary range for this position is $58-66K

+ Full benefits package (medical, dental, vision), 2 weeks PTO + paid holidays

+ Collaborative, supportive team environment

+ Opportunity for growth and professional development

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .