• Help Desk Analyst

    Robert Half Technology (Los Angeles, CA)


    Description

    Help Desk Analyst - Evening and Weekend Shift

     

    Salary: $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)

     

    Benefits: Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.

    Work Model:

    + Onsite during onboarding: First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.

    + Transition to remote: After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.

    + Onsite team weeks: Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.

    Evening & Weekend Shift:

    + Week 1: Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM

    + Week 2: Wednesday-Saturday, 3 PM–12 AM

     

    As a Help Desk Analyst, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.

    Requirements

    Experience: Minimum of 2+ years in a professional Help Desk environment handling and troubleshooting 25-35 incidents daily.

    Technical Proficiency:

    + Microsoft Office Suite (2013/2016/2019/365).

    + Expertise in troubleshooting Windows performance and connectivity issues.

    + Software application troubleshooting.

    + Experience with Mobile Device Management (MDM) tools like Intune preferred.

    + ServiceNow ticketing system

    Soft Skills:

    + Exceptional customer service and communication skills.

    + Ability to adapt and learn industry-specific tools (legal experience would be a plus).

     

    Career Development: This role offers numerous opportunities for internal promotion and growth within the organization.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .