• Helpdesk Support Analyst - Onsite

    MSys Inc. (Richmond, VA)


    Job summary:

    Title:

    Helpdesk Support Analyst - Onsite

    Location:

    Richmond, VA, United States

    Length and terms:

    Long term - W2 or C2C

     

    Position created on 10/09/2025 04:51 pm

    Job description:

    Interview Type: ** **Long term*** Onsite - in person Only ***Onsite***

    Job Description:

    Top Technical Skills:

    + Helpdesk Support & Ticketing Systems: Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

    + Hardware & Software Troubleshooting: Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

    + Telecom & Mobile Device Management: Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

    + Application Installation & Configuration: Experience installing and configuring software applications across various systems.

    + Inventory & Asset Management: Maintains accurate records of IT assets and supports inventory reconciliation.

    Soft Skills & Professional Strengths:

    + Customer Service & Communication: Strong ability to communicate technical information clearly to non-technical users across all staff levels.

    + Team Collaboration: Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

    + Problem Solving & Escalation Management: Capable of resolving issues independently and escalating appropriately when necessary.

    + Reporting & Documentation: Prepares weekly reports and maintains detailed documentation of support activities and procedures.

    + Training & User Support: Provides training and guidance to end users and staff on IT systems and processes as needed.

    Required Skills:

    + Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary 2 Years

    + Customer Oriented and Team Player 3 Years

    + Computer diagnostics and remediation 3 Years

    + Strong ability to effectively communicate 3 Years

    + Additional duties as needed.

    Nice to have:

    + Telecommunications skills (POTS lines, VoIP, and cell)

    + A/V Systems Support

    Contact the recruiter working on this position:

    The recruiter working on this position is Hima Teja(Shaji Team)

    His/her contact number is +(1) (202) 6290353 His/her contact email is [email protected]

     

    Our recruiters will be more than happy to help you to get this contract.