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Senior Assistant Registrar, Institutional Operations

This role can be based in the cities listed above at one of our campus locations.

The Senior Assistant Registrar for Institutional Operations provides leadership and oversight in managing student academic records, registration, grading, degree audits, and graduation processes across all programs and schools. This role ensures that academic and enrollment operations are conducted with the highest levels of accuracy, efficiency, compliance, and student-centered service.

In addition to operational expertise, the Senior Assistant Registrar supervises a team of two staff members, providing guidance, mentorship, and accountability to ensure service excellence and professional growth. The position plays an integral role in strategic planning, process improvement, and technology integration within the Office of the University Registrar.

As a member of the Institutional Operations leadership team, the Senior Assistant Registrar partners closely with faculty, administrators, enrollment services, financial aid, student affairs, and external accrediting bodies. The position requires balancing hands-on operational management with team leadership and strategic contributions to advance the University’s mission of student success.

Essential Functions

Leadership & Team Management

+ Supervise, train, and mentor two staff members, ensuring clarity of roles, workload balance, and accountability.

+ Set performance goals, conduct evaluations, and provide coaching to support professional development.

+ Foster a collaborative, student-centered culture focused on service excellence and continuous improvement.

+ Lead team meetings and contribute to broader registrar leadership discussions.

Registration & Enrollment Oversight

+ In conjunction with the Senior Associate Registrar for Institutional Operations and the University Registrar’s, provides oversight to registration processes across all schools and programs, ensuring accurate course enrollment and adherence to academic policies.

+ Direct the reconciliation of enrollment data, ensuring timely and accurate reporting to institutional stakeholders.

+ Serve as Subject Matter Expert (SME) for student information systems (Banner, Degree Works, OnBase), ensuring staff proficiency and system optimization.

Academic Records & Grading Management

+ Ensure the integrity, accuracy, and confidentiality of all academic records.

+ In conjunction with the Senior Associate Registrar for Institutional Operations and the University Registrar’s, supervise the timely processing of grades, monitoring compliance with established timelines.

+ Oversee reporting on class rank, honors, and academic standing; provide quality control checks.

+ Resolve complex student record discrepancies, escalating issues as needed to the Senior Associate Registrar.

Graduation & Degree Audit Leadership

+ Direct degree audit and clearance processes for all programs to confirm eligibility for graduation.

+ Oversee commencement preparation, including candidate lists, honors designations, and communications.

+ Approve final diploma processing and coordinate replacement diploma issuance.

Transcripts & Verification

+ Manage transcript and verification services, ensuring fulfillment within service-level agreements.

+ Oversee the accuracy and timeliness of verifications for clinical placements, licensure, and credentialing.

+ Ensure compliance with FERPA and institutional confidentiality standards in all record-sharing.

Collaboration & Compliance

+ Partner with Registrar team’s across campuses to maintain consistent processes.

+ Liaise with Academic Enrollment & Compliance, Financial Aid, Clinical Studies, IT, and external regulatory bodies to support compliance and institutional reporting.

+ Support reporting requirements (CAPPS, APRC, SPC), ensuring accuracy and timeliness of submissions.

+ Stay current on best practices and regulatory changes, recommending updates to policies and procedures.

Other Duties

+ Provide coverage for core functions as needed to ensure uninterrupted service to students and staff.

+ Perform other duties and special projects assigned by leadership.

+ This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

Knowledge, Skills & Abilities

+ Strong leadership and supervisory skills, with the ability to develop and manage a team.

+ Deep knowledge of registrar operations, records management, registration, and degree audit processes.

+ Familiarity with federal compliance regulations, including FERPA and Title IV.

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access); Banner or similar SIS experience required.

+ Excellent organizational, analytical, and problem-solving skills with meticulous attention to detail.

+ Strong communication and collaboration skills, with the ability to work across diverse teams and stakeholders.

+ Ability to balance operational execution with strategic thinking and process improvement.

Qualifications

+ Bachelor’s degree required; Master’s degree in higher education administration or related field strongly preferred. Experience may substitute for education where appropriate.

+ 5+ years of progressive experience in registrar operations, academic administration, or enrollment management, with at least 2 years of supervisory experience.

+ Demonstrated success in managing complex student records and leading operational improvements.

+ Experience with student information systems (Banner preferred) and knowledge of compliance frameworks in higher education.

Work Environment & Physical Demands

+ Professional office setting with frequent use of computers, phones, and standard office equipment.

+ Ability to focus and manage workload in a fast-paced environment with frequent interruptions.

+ Primarily sedentary role, requiring attention to detail and sustained concentration.

Hours & Travel

+ Standard work week: Full-Time. Monday–Friday, 9:00 a.m.–5:00 p.m. (Dependent on time zone for hours)

+ Flexibility for occasional evening or weekend work.

+ Domestic and/or international travel to Grenada/UK may be required.

The anticipated salary range for the Senior Assistant Registrar is $75,000 to $85,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

We Are

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.