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Clinical Administrative Specialist, Temporary

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Clinical Administrative Specialist, Temporary

Salary

$50,648.00 - $58,240.00 Annually

Location

Westminster, CO

Job Type

Temporary 3

Job Number

07195

Department

Public Health Department

Division

Public Health Nursing

Opening Date

10/09/2025

Closing Date

10/23/2025 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

+ Description

+ Benefits

+ Questions

What Success Looks Like In This Job

The Adams County Health Department Nursing Division is comprised of Nurse Family Partnership, Nurse Support Program, Harm Reduction, Sexual Health, Immunizations, Child Maltreatment and Fatality Prevention, and Care Coordinator for Children and Youth with Special Health Care Needs. The Nursing Division is made up of clinical support staff, medical assistants, harm reduction specialists, operations support, nurses, advanced practice nurses, and midwives.

As a public health professional, your work is to prevent illness, promote well-being, and safeguard the health of communities. ACHD Nursing Division staff work diligently to be proactive, responsive, and adaptable in a landscape of ongoing and emerging challenges. Nursing care occurs anywhere the community lives, focusing on accessibility, community engagement, and building trust.

The Clinical Admin Specialist is an administrative position performing basic to intermediate-level paraprofessional, clerical, and customer service work in the immunization program within the Nursing Division at the Adams County Health Department.

This position requires evening, weekend, and occasional on-call duties.

The anticipated hiring range for this role is $24.347/hour - $27.999/hour. The full range for this role is $24.347/hour - $34.086/hour.

Examples of Duties for Success

Call Center Receptionist

+ Use a friendly voice, promptly answers phone calls, and provide excellent customer service to all callers.

+ Maintain prompt, regular attendance and open phones on time as scheduled.

+ Use active listening skills to screen caller’s needs.

+ Triage clients and redirect to Public Health Nurses for support as necessary.

+ Accurately enter client demographics and insurance information into the electronic health record (EHR).

+ Accurately and efficiently schedule client appointments in the EHR.

+ Review client’s insurance and their eligibility to confirm the services requested are covered under their plan or are offered by one of our program’s grants.

+ Determine caller's requests and provide information about additional services or redirect their call to other ACHD programs.

+ Participate in evening and weekend clinics and events outside of regular business hours.

+ Perform other duties as assigned.

Clinic Administrative Support

+ Appropriately access interpretation services to provider interaction with a client in their preferred language or language of their choice.

+ Use active listening skills to deescalate conflict or remedy upset customers.

+ Escalate difficult situations to clinic lead, supervisor, or manager.

+ Collaboratively works with clinic team.

+ Interact with clients and/or parents or guardians to exchange necessary information to register a client.

+ Accurately update client records in the EHR.

+ Verify insurance benefits and status as well as perform vaccine stock eligibility during the registration process.

+ Maintain proficient knowledge of department programs to appropriately refer clients to necessary services and programs.

+ Determine and accept required payments for services provided.

+ Review and verify Electronic Submissions of Bills (ESB) to ensure accuracy and completeness.

+ Reconcile ESB in EHR to move to it to the next step in the billing process.

+ Ensure that the billing process advances to the next stage once ESB reconciliation is complete, which may include generating invoices, sending claims to insurance providers, and other related activities.

+ Identify and rectify errors or discrepancies found during ESB reconciliation, such as coding errors, patient information updates, and other issues impacting billing accuracy.

+ Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the EHR with timeliness and accuracy.

+ Documents and balances cash drawer. Completes cash drawer report. Deposits payments.

+ Offer guidance and support to other clinical staff regarding billing-related matters, ensuring they have the necessary resources and information to assist in the billing process effectively.

+ Participate in evening and weekend clinic outside of regular business hours.

+ Perform other duties as assigned.

Administrative Services

+ Ensure appropriate clinic forms and supplies are stocked before clinic opens and throughout the day.

+ Complete reminder phone calls to confirm scheduled appointments with clients daily.

+ Effectively perform administrative tasks including word processing, data entry, mailings, and other clerical duties in support of clinic operations.

+ Assist with community off-site events as needed.

+ Participate in evening and weekend clinic outside of regular business hours.

+ Perform other duties as assigned.

Additional Duties:

+ Assist in the orientation and training of new employees, students, and volunteers.

+ Participates in quality improvement projects.

+ Maintains electronic health record (EHR) proficiency and skills as necessary for daily duties.

+ Performs other related duties and responsibilities as assigned.

Qualifications for Success

Skills in:

+ Approachability– Putting people at ease and being sensitive to their interpersonal anxieties is vital for establishing strong rapport and fostering open communication.

+ Active Listening- Practices attentive and active listening, which involves patiently hearing others out and accurately restating their viewpoints.

Knowledge in:

+ An EHR, appointment scheduling and the ability to manage appointments efficiently.

+ Insurance policy and procedures, including claim submission, and reimbursement processes.

+ Data management and record-keeping to ensure accurate billing records.

Ability to:

+ Proactively gather informal information and create a warm, customer-focused environment.

+ Gain trust and respect from both internal and external customers.

+ Act with customers in mind and maintain effective relationships.

+ Deliver exceptional service and achieve customer loyalty.

Public Health Expertise/Understanding of Population Health:Public health nurses think beyond individual patients and consider the health of entire communities. They understand how social determinants of health, like poverty and access to education, influence health outcomes.

Communication and Interpersonal Skills/Active Listening and Cultural Sensitivity:Building trust and rapport with community members is key. Public health professionals actively listen to concerns, demonstrate cultural sensitivity, and avoid using medical jargon.

Collaboration:They work effectively with a wide range of people, including community leaders, social workers, and other healthcare professionals.

Problem-Solving and Resourcefulness:Public health professionals often work in environments with limited resources. They need to be resourceful and find creative solutions to address community health needs.

Advocacy and Leadership:They are passionate about public health issues and can advocate for policies that promote health equity and access to healthcare.

Adaptability and Resilience:The public health field can be fast-paced and unpredictable. Public health professionals need to be adaptable and able to respond to changing situations.

Compassion and Commitment to Community Health:A genuine desire to improve the health and well-being of the community is a driving force for public health.

Commitment to Equity:

+ Integrates Health Equity into all areas of work.

+ Creates and maintains partnerships and processes that support and integrate diversity, equity, and inclusion into all aspects of Adams County Health Department work.

+ Prioritizes transparency and supports a no wrong door culture.

Emergency Preparedness and Response Duties:

+ Completes trainings identified as appropriate for this level employee.

+ Employee responds, as required, to support public health emergencies, incidents, and events.

+ Employee participates in all exercises and drills.

+ This may require evening, weekend, and occasional on-call duties including but not limited to work outside of your normal duties.

Health Insurance Portability & Accountability Act (HIPAA) Statement: Maintain sensitive & confidential client information according to the HIPAA policy confidentiality requirements.

Equipment Used:

+ Must demonstrate proficiency in using personal protective equipment (PPE).

+ Computer use including internet, email, Microsoft Office Suite.

+ Audio-visual and other teaching equipment.

+ Healthcare equipment.

+ Must be able to learn and become proficient with equipment and software programs as required to perform assigned duties effectively and efficiently.

More Qualifications for Success

Experience:

+ One year of previous customer service experience is required.

+ Experience in public health or related community or clinical work is preferred.

Education & Training:

+ High School diploma or equivalent is required.

License or Certificate:

+ Current BLS certification or ability to obtain upon hire.

+ Possession of or the ability to obtain a valid Colorado Driver's License and reliable transportation.

Other Qualifications:

+ Fluent bilingual (English/Spanish) language speakers preferred.

+ Flexibility in work hours may be required to accommodate community events, meeting, and outreach activities.

+ Travel within the community and participation in evening, weekend and on call duties may be required.

Working Conditions and Physical Requirements:

+ Based upon work environment spending time sitting, standing, and/or walking.

+ Utilize appropriate ergonomics.

+ Occasionally lifts, carries, pulls, or pushes up to 20 lbs.

+ Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

+ Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

+ Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

+ Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

+ Visual capacity enabling constant use of computer or other work-related equipment.

Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.

Employees in this benefit class are eligible based on the number of hours worked and the duration of employment.

Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:

+ Duration - 3 months or less

+ Weekly Hours - Any

+ Break in Service Requirement - 13 weeks

+ Lactation friendly certified workplace

OR

+ Duration - Up to 12 months

+ Weekly Hours - 29 or less hours

+ Break in Service Requirement - 13 weeks

Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:

+ Duration - At least 3 months and up to 12 months

+ Weekly Hours - 30 or more

+ Break in Service Requirement - 13 weeks

+ Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

+ Yes, I understand and agree

+ Yes, I understand but disagree.

02

This role requires a high school diploma or equivalent. Do you meet this requirement?

+ Yes

+ No

03

This role requires at least one year of previous customer service experience. Do you meet this requirement?

+ Yes

+ No

04

This role requires a current BLS certification or the ability to obtain one upon hire. Do you meet this requirement?

+ Yes

+ No

05

This role requires possession of, or the ability to obtain, a valid Colorado Driver's License and reliable transportation. Do you meet this requirement?

+ Yes

+ No

06

Do you speak more than one language? If yes, please indicate which language(s) you speak and fluency level. If no, please write "N/A."

07

Why do you want to work in this organization?

08

What motivates you about this role?

Required Question

Employer

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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