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Senior Delivery Lead - Technology

Atlanta, Georgia

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Position Summary:

Service Delivery & Governance

+ Own service delivery outcomes for AWS-hosted platforms, ensuring SLAs, OLAs, and KPIs are consistently met.

+ Act as the escalation and communication bridge between business stakeholders, engineering, and vendor partners.

+ Conduct regular service reviews, providing insight into performance, risks, and improvements.

+ Ensure adherence to ITIL-aligned service management practices (incident, change, problem, release governance).

+ Define and track service delivery KPIs to measure business value.

Release & Deployment Management

+ Oversee release management lifecycle for AWS platform, from planning to deployment.

+ Define and enforce release policies, ensuring compliance with change governance and regulatory requirements.

+ Coordinate with DevOps, QA, and engineering teams to align release schedules with business priorities.

+ Facilitate go/no-go decisions, balancing speed-to-market with service stability and risk mitigation.

+ Promote automation and best practices in CI/CD pipelines (CodePipeline, CodeDeploy, GitHub Actions, Terraform).

+ Track and improve release metrics: success rate, rollback frequency, deployment frequency, and lead time for changes.

Stakeholder & Customer Engagement

+ Build and maintain strong relationships with business leaders and service owners.

+ Communicate service performance, risks, and release plans to non-technical stakeholders.

+ Ensure customer needs are translated into AWS service delivery and release requirements.

+ Drive stakeholder alignment on priorities, outcomes, and trade-offs.

Continuous Improvement & Strategic Alignment

+ Drive Service Improvement Plans (SIPs) to enhance AWS service delivery efficiency, cost effectiveness, and resilience.

+ Promote alignment with the AWS Well-Architected Framework (Reliability, Security, Cost Optimization, Performance, Sustainability).

+ Partner with product and engineering teams to introduce new AWS services that support innovation.

+ Identify opportunities to streamline governance and accelerate business outcomes.

Responsibilities:

+ Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates

+ Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

+ Establishes target outcomes in partnership with stakeholders and leaders

+ Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule

+ Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

+ Manages program financials and supports resource planning

+ Ensures adherence with Enterprise Change Management standards.

Required Qualifications:

+ Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

+ 7+ years of experience in IT service delivery, with 3+ years focused on AWS environments.

+ Strong knowledge of AWS services (EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, etc.).

+ Proven experience in release management and change governance.

+ Excellent stakeholder management, communication, and leadership skills.

+ Familiarity with ITIL service management principles.

Desired Qualifications:

+ AWS Certified Solutions Architect, SysOps Administrator, or DevOps Engineer.

+ ITIL v4 certification.

+ Experience in regulated industries (e.g., financial services, healthcare).

+ Knowledge of cloud governance, security, and compliance frameworks.

+ Understanding of FinOps practices for cloud cost governance.

Skills:

+ Collaboration

+ Project Management

+ Result Orientation

+ Solution Delivery Process

+ Stakeholder Management

+ Analytical Thinking

+ Business Acumen

+ Financial Management

+ Influence

+ Risk Management

+ Agile Practices

+ Architecture

+ Data Management

+ Solution Design

+ Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.