"Alerted.org

Job Description:

RxSafe is a dynamic and innovative technology company that specializes in developing cutting-edge software solutions with seamless hardware integration. We are seeking a skilled and experienced Field Service Technician to join our talented team.

Summary:

Field Service Specialists at RxSafe are the in-the-field resources assigned to service, repair, install, upgrades, requiring same-day rapid travel to new and existing RxSafe Customer locations. The right candidates are automation industry subject matter experts, they have experience and aptitude for robotic configuration and support, they can troubleshoot Microsoft operating systems, and can use Microsoft SQL.

The RxSafe Field Service Technician is well organized, a logical thinker and people oriented. A bachelor’s degree and/or minimum of 3 years prior Field Service experience in a custom software/hardware environment is required. This position requires travel 100% of the time, and most work is performed at RxSafe customer worksites.

What You Will Do

+ Interact with customers and equipment to analyze and solve hardware and software issues

+ When required, disassemble, and reassemble machines to repair or replace worn or malfunctioning components and consumables

+ Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.

+ Develops recommendations to enhance or replace existing hardware and/or software based on customer experience and technical expertise.

+ Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is reasonably satisfied

+ Assist in the testing and development of new software and hardware to enhance or replace existing software and hardware based on quantitative and qualitative customer data

+ Teaming up with other members of the Field Service team to provide support and internal training opportunities.

+ Collaborative in nature making internal and external recommendations to improve the customer experience, high quality and workflow efficiency

+ Performs periodic follow-up calls to customers using data driven metrics and evaluates results

+ Assists Engineering in the testing of new software and hardware

+ Consults with customer and RxSafe management for final approval of proposed modifications and documentation

+ Write accurate and timely reports

+ Tracking expenses, submitting expense reports

+ Write process documentation

What We Are Looking For

+ Able to travel 100% of the time and supporting same-day rapid travel on-call needs, which can include afterhours and weekends

+ Strong attention to detail, able to multi-task, and collaborative in nature, breakdown explanation of steps performed while troubleshooting so that others may learn thought process

+ Excellent verbal communication skills including good listening skills and patience

+ Self-motivated, optimistic, and able to work independently

+ Demonstrated ability to problem solve and offer strategic solutions

+ Good understanding of customer deliverables and the impact of failure/cost of poor customer service

+ Experience working with hand tools, multimeters, wiring schematics, and understanding automation logic

Physical Requirements/Working Conditions (if applicable)

This position requires frequent sitting, standing, walking, talking, hearing, use of hands and fingers and reaching with hands and arms. This position requires frequent stooping, kneeling, and crouching. Incumbents are required to lift and carry up to 65 pounds. This position requires good close, distance and color vision. Requires use of hand tools, multimeter, laptop computer, general Microsoft OS and SQL configuration abilities.

Compensation Information:

32.00

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._