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Job Description:

Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on developing innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for our innovative products.

ITW’s differentiated business model comprises unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW—and key to our longevity and strong performance.

ITW’s products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.

ITW (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. and employs ~44,000 people operating in 51 countries. Our headquarters are in Glenview, IL. include a fitness center at no cost to the employees, a cafe, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are just a block away from the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities.

More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/

The **Senior Specialist – People Experience Solutions** plays a critical role in enhancing the employee journey through the management of our digital global HR platform and services. This role combines platform administration, employee support, HR communications, and cross-functional collaboration to deliver seamless and engaging experience for current and former employees, HR professionals, and stakeholders across the organization.

Key Responsibilities:

Digital Platform Strategy and Administration

+ Lead administrator (including document management) and subject matter expert for the digital employee engagement platform. Align strategy of employee engagement platform to the broader HR Technology roadmap and needs of business enterprise in order to optimize HR technology.

+ Lead HR change management strategies and plans, conducting impact analyses, creating communication and training programs, mitigating risks, and building stakeholder support to ensure successful adoption for employees.

+ Partner with HR, HRIS, and external vendors to ensure platform functionality, stability, and continuous improvement.

+ Monitor system performance, resolve issues, and implement enhancements to improve user experience.

+ Analyze platform usage and feedback to identify trends and recommend improvements.

+ Manage SSO integrations with each vendor application to enhance user experience.

+ Leverage role-based capabilities to create more personalized employee experience.

+ Consult with HR on effective practices to best communicate employee programs and available resources.

+ Project manage cross-functional projects across Corporate HR.

Support for HR Professionals

+ Develop and maintain HR tools and resources to support HR teams across the organization.

+ Compile, edit, and publish weekly HR newsletters received from Corporate HR team, author content for HR Operations updates.

+ Coordinate and host monthly HR professional calls, including logistics, presentation development, and facilitation.

+ Lead onboarding sessions for new global HR professionals and presenter select topics.

+ Respond to inquiries from HR professionals and ensure efficient resolution or referral.

+ Partner with corporate HR team to support initiatives, including:

+ Managing the outside counsel client portal for global HR colleagues.

+ Coordinating compliance training for Employee Relations.

+ Assist with acquisitions and divestitures, focusing on HR data analysis and employee communication resources.

HR Services for Current and Former Employees

+ Provide timely, high-quality support via phone, HR ticketing system, or email on a wide range of HR topics.

+ Manage escalated inquiries and administration of company-sponsored programs (e.g., service awards, outplacement).

+ Partner with corporate IT on various initiatives impacting employees.

+ Provide analytics and insights to inform process improvements and simplification opportunities.

+ Drive continuous improvement in systems, processes, and user experience by leveraging technology, design thinking, and operational excellence. This role is accountable for implementing innovative solutions that simplify workflows and enhance engagement.

Special Projects

+ Participate in and lead special projects as assigned, contributing to broader HR transformation and operational excellence.

Qualifications:

+ Bachelor’s degree in human resources, business administration, information systems, or related field, or equivalent is required

+ 5+ years of experience in HR operations, HRIS, or employee engagement platforms.

+ Ability to work onsite at the Glenview, IL corporate campus 5 days a week with flexibility in hours.

+ Experience with platforms such as Embark, ServiceNow HRSD, Workday, Qualtrics, or similar.

+ Strong analytical skills and proficiency Power BI, or other reporting tools.

+ Intermediate to advanced level Excel, Word, and PowerPoint.

+ Excellent communication, presentation, and stakeholder management skills.

Preferred Skills:

+ Familiarity with user experience (UX) principles, web accessibility, and digital design thinking.

+ Experience in Change Management and user adoption strategies.

+ Project Management Certification, PMP preferred.

+ Knowledge of data privacy and compliance standards (e.g., GDPR, HIPAA).

+ Experience with process improvement methodologies (e.g., Lean, Six Sigma).

Compensation Information:

The compensation package for the role offers a competitive base salary ranging from $95K - $115K annually.

ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.

In addition to a competitive salary, ITW employees in the U.S. are eligible for a comprehensive benefits package. This package includes medical, dental, vision, disability and life insurance programs. We also provide a 401k plan with both a company match and additional employer contribution, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Commuter benefits, Adoption Assistance, and Educational Assistance; Parental Leave, vacation, sick time, and 11 Paid Holidays.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._