• Customer Success Associate

    Wolters Kluwer (Irvine, CA)


    As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

    Responsibilities:

    • Proactively support the onboarding process for new customers.

    • Address and resolve a broader range of customer inquiries and issues.

    • Assist with customer renewals and upselling opportunities.

    • Monitor and analyze customer performance and engagement data.

    • Provide intermediate-level training and guidance to customers.

    • Ensure implementation schedules, targets, and budgets are met.

    • Collaborate with internal teams on customer feedback to improve products/services.

    • Document detailed customer interactions and updates in CRM.

    • Identify potential areas for service/product improvement based on customer feedback.

    • Maintain and enhance strong client relationships.

    Skills:

    • Enhanced Communication: Improved verbal and written communication capabilities.

    • Intermediate Problem-Solving: Ability to tackle a wider range of issues.

    • Analytical Skills: Basic analytical skills to track and interpret customer data.

    • Technical-Technical Proficiency: Stronger understanding of products/services.

    • Advanced CRM: More proficient use of CRM tools for streamlined customer management.

    • Customer Focus: Deepened empathy and focus on customer needs.

    • Collaboration: Enhanced team collaboration and coordination.

    • Feedback Implementation: Ability to implement customer feedback effectively.

     

    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

     

    Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

    Compensation:

    Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.