• Collections Specialist

    Aston Carter (Hoffman Estates, IL)


    Job Title: Collections SpecialistJob Description

     

    We are seeking a dedicated Collections Specialist to join our dynamic and goal-oriented Collection Department. The role involves managing collection calls and correspondence in a fast-paced environment, focusing on reducing delinquency and maintaining assigned accounts.

    Responsibilities

    + Handle collection calls and correspondence efficiently in a fast-paced environment.

    + Reduce delinquency on assigned accounts.

    + Monitor and maintain assigned accounts.

    + Provide exceptional customer service regarding collection issues.

    + Communicate and follow up effectively with both customers and branch personnel.

    + Establish and maintain effective working relationships with branch personnel and co-workers.

    + Handle a high volume of outgoing and incoming calls related to delinquent accounts.

    + Reconcile customer disputes related to outstanding balances.

    + Meet departmental and company goals.

    + Adhere to all corporate and departmental policies and procedures.

    Essential Skills

    + Minimum 1 year of collections or accounts receivable experience.

    + Minimum 1 year of experience communicating with customers via phone and email.

    + Proficiency with Microsoft Office (Excel, Outlook, Word, etc.).

    + Knowledge and applicable experience using keyboard commands (Ctrl+ functions).

    + High School Diploma or GED.

    Additional Skills & Qualifications

    + Bachelor's Degree.

    + Business to business collections experience.

    + Negotiation skills.

    + Billing and Accounts Receivable knowledge.

    + Call center experience.

    + Willingness to learn quickly.

    + Adaptability to changes.

    + Process improvement capabilities.

    + Ability to communicate clearly and effectively.

    + Ambitious and growth-minded attitude.

    Work Environment

    This position is 100% onsite with working hours from 8:30 AM to 5:00 PM CT. You will be part of a smaller team within the larger collections department. Our environment offers solid training and support to ensure your success. The collections team consists of 14 people, and you will work closely with the AP team, AR team, and general corporate accounting.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Hoffman Estates, Illinois.

    Pay and Benefits

    The pay range for this position is $28.65 - $28.65/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Hoffman Estates,IL.

     

    Application Deadline

     

    This position is anticipated to close on Oct 16, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.