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Job Title: Social Media Customer Support Specialist

Job Description

We are seeking a dedicated Social Media Customer Support Specialist to assist our customers by answering questions, providing vehicle support, and offering marketing assistance across various social media platforms such as Facebook, Twitter, and other official company channels. This role is centered on engaging with customers who comment on social media posts, rather than creating content.

Responsibilities

+ Answer inbound comments from customers on social media platforms including Facebook, Twitter, Google Play, and the App Store.

+ Create and manage cases for customers requiring more complex assistance.

+ Manage existing case load, complete follow-up tasks, and achieve operational metrics.

+ Adhere to standard work processes and contribute to efficiencies and improvements.

+ Proactively identify sales leads and educate in-market customers on product functionality and services.

+ Effectively and accurately document customer interactions.

+ Provide proactive support to consumers with dealer, vehicle locates, and product concerns or inquiries.

+ Participate in required training and industry-specific certifications to maintain necessary technical knowledge and skills.

+ Provide exceptional customer-centric service to all internal and external customers.

+ Contribute to defining processes that produce best-in-class social consumer care experiences.

+ Utilize correct tools to efficiently manage concurrent activities.

Essential Skills

+ 1+ years experience in a customer service-related profession.

+ 1+ years of experience with social media platforms.

+ Proven experience with written correspondence with customers (email, chat, posts, etc.).

+ Strong written communication skills.

+ Ability to navigate computers and type proficiently (40 WPM+).

+ Bachelor's degree in English, marketing, business, journalism, communications, or a similar field.

Additional Skills & Qualifications

+ Strong customer service mindset.

+ Knowledge of social media.

+ Ability to stay organized and manage assigned cases.

+ Strong reading comprehension skills.

+ Ability to adapt, meet deadlines, and work as a team player.

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.