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Job Title: Mechanical Claims Specialist

Start Date: December 1st

Are you a skilled mechanic ready to shift gears in your career?

We’re seeking experienced automotive professionals to join our growing customer contact team as Mechanical Claims Specialists. This role offers a unique opportunity to transition from the shop floor to a modern office environment, where your mechanical expertise will be used to assess and process vehicle claims.

Enjoy a refreshing change of pace with competitive benefits, a supportive team culture, and opportunities for growth.

Key Responsibilities:

+ Evaluate, investigate, and process mechanical claims using your in-depth automotive knowledge.

+ Communicate with vehicle owners, dealerships, and repair facilities via phone and email to resolve claim-related inquiries.

+ Provide empathetic and professional customer service, ensuring a positive experience for all callers.

+ Maintain accurate electronic records using company-specific systems and adhere to established processes.

+ Collaborate with team members to uphold high standards of integrity and service.

Types of Calls You’ll Handle:

+ Dealership Inquiries – Determine warranty coverage for proposed vehicle repairs using provided guidelines.

+ Customer Questions – Explain claim decisions and guide customers through the claims process.

+ Repair Guidance – Advise customers on next steps for vehicle issues and how to obtain quotes for potential coverage.

Required Skills & Qualifications:

+ Minimum 3 years of experience as an automotive mechanic or in a related mechanical field.

+ Strong understanding of vehicle repair processes and ability to communicate clearly with both technical and non-technical audiences.

+ Excellent verbal communication and customer service skills.

+ Proficiency in Microsoft Office and ability to navigate multiple software systems.

+ Detail-oriented, self-motivated, and able to work efficiently in a fast-paced call center environment.

+ High school diploma or GED required.

+ ASE certification is a plus.

+ Bilingual (Spanish & English) candidates preferred.

Additional Considerations:

+ Must be available for a 2-week onboarding training at one of our designated locations.

+ Occasional Saturday shifts required.

+ A high-speed home internet connection and quiet workspace are necessary for remote/hybrid work.

+ Experience with labor guides (e.g., AllData) and scan tools is a plus.

Interview Topics May Include:

+ Your mechanical experience and previous roles.

+ Specific automotive projects or challenges you’ve handled.

+ Customer service experiences, especially with difficult situations.

+ Familiarity with vehicle parts and diagnostic tools.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Earth City,MO.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.