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Job Description

Performance Manager

Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you’ve been looking for!

About Us: At Metro One LPSG, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients, and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!

What We Offer:

• Weekly Pay – Your hard work is rewarded fast.

• Competitive Benefits – Health, dental, vision, and more.

• Flexible Schedules – Work-life balance matters.

• 401(k) Program – Invest in your future.

• Easy Online Application Process – Get started in minutes!

Performance Manager Responsibilities:

• Manage scheduling roll call, and on call officers for assigned clients.

• Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.

• Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.

• Maintain adequate staffing levels.

• Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.

• Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.

• Issue written documentation to staff when warranted and maintain liaison with Human Resources.

• Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.

• Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.

• Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.

• Implement measures to reduce turnover.

• Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.

• Provide immediate response to payroll discrepancies filed by officers.

• Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.

• Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.

• Utilize Guard-Tour Application for documenting field visits.

• Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.

• Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

Qualifications and Requirements:

• 2-3 years of recruitment and management experience

• Requires local travel

• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

Why Metro One?

If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.

Grow your career. Strengthen your skills. Make a difference.

Metro One LPSG is an Equal Opportunity Employer.

Requirements