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Job Title:

Sr. Specialist Customer Acquisition

Job Description

The Inside Sales Representatives will be responsible for developing new business opportunities within a defined list of accounts that are not currently HP customers, while also managing inbound marketing leads. The team will serve as the primary point of contact to identify customer needs, build relationships, and collaborate with HP partners to bring deals to a successful close.

This role requires high energy, resilience, and a proactive sales mindset. Representatives will manage the sales process from lead identification through qualification, need assessment, solution alignment, and deal handoff to HP partners, supporting the partner with pricing, product specifications, and coordination along the way.

We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then the Virtual Customer Success Account Manager position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Key Responsibilities

+ **Lead Generation & Prospecting**

+ Proactively call into assigned account lists (non-HP customers) to identify sales opportunities.

+ Follow up on inbound marketing-generated leads promptly to maximize conversion.

+ Maintain a consistent level of outbound call activity, email outreach, and digital prospecting.

+ **Customer Engagement & Qualification**

+ Conduct discovery conversations to uncover customer needs and challenges.

+ Position HP technology solutions effectively by aligning features/benefits to customer needs.

+ Qualify opportunities and determine when to bring in HP partners to advance the sales cycle.

+ **Pipeline Management**

+ Manage multiple workflows simultaneously, outbound prospecting, inbound follow-ups, and active opportunities.

+ Update CRM with accurate records of all interactions, pipeline stages, and progress.

+ Track activity metrics and meet/exceed monthly, quarterly, and annual sales goals.

+ **Collaboration & Deal Support**

+ Partner with HP channel partners to ensure smooth opportunity handoff.

+ Support partners by assisting with quotes, pricing requests, product specs, and documentation.

+ Work closely with marketing, product, and sales leadership teams to optimize the lead-to-close process.

+ **Continuous Learning & Improvement**

+ Stay current on HP product offerings, industry trends, and competitor positioning.

+ Actively participate in team meetings, training sessions, and coaching.

+ Provide feedback to leadership on market insights and process improvements.

Required Skills & Competencies

+ **Sales Acumen & Resilience**

+ Proven success in B2B inside sales or business development roles.

+ Comfortable with high-volume outbound calling and digital outreach.

+ Resilient mindset with the ability to handle rejection and keep momentum.

+ **Technical & Industry Knowledge**

+ Technology sales experience preferred (hardware, software, or IT solutions).

+ Channel experience is a strong plus (understanding partner/VAR relationships).

+ Ability to quickly learn and articulate HP product benefits and use cases.

+ **Communication & Relationship-Building**

+ Outgoing and engaging personality with strong interpersonal skills.

+ Ability to build trust and rapport with decision-makers over the phone and online.

+ Clear, professional verbal and written communication skills.

+ **Organization & Workflow Management**

+ Skilled at managing multiple accounts, opportunities, and deadlines simultaneously.

+ Strong time management and prioritization skills in a fast-paced environment.

+ Self-starter with minimal need for supervision.

+ **Technical Proficiency**

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

+ Familiarity with CRM systems (e.g., Salesforce, MS Dynamics) preferred.

+ Ability to use virtual meeting tools (Teams, Zoom, WebEx) for customer interactions.

Performance Metrics

+ Sales revenue performance against goal

+ Call activity volume and quality (daily/weekly outbound targets).

+ Marketing lead follow-up and conversion rate.

+ New qualified opportunities created and added to the pipeline.

+ Contribution to partner-led deal closures (revenue influence).

+ Customer satisfaction and relationship feedback.

Success Profile

The most successful candidates for this role are:

+ **Confident Communicators** – not afraid of the phone, energized by conversations.

+ **Proactive Prospectors** – driven to create opportunities where none currently exist.

+ **Organized Multitaskers** – able to juggle outbound, inbound, and partner support seamlessly.

+ **Collaborative Team Players** – know how to work with HP partners to achieve shared success.

+ **Self-Motivated Achievers** – take ownership of their goals and consistently deliver results.

+ The base salary range for this position is $23.03- $32.88/hr.(pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

+ DailyPay enrollment option to access pay "early," when you want it

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Work-from-home convenience with company-supplied technologies

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .