"Alerted.org

Customer Quality Engineer, HW

General Information

Req #

WD00088598

Career area:

Hardware Engineering

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Thursday, October 9, 2025

Working time:

Full-time

**Additional Locations** :

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

The Quality Engineering team is seeking a passionate and driven **Customer Quality Engineer** to support Desktop, Workstation, and other PC devices. This entry-level role is ideal for individuals who enjoy hands-on problem solving, debugging software and OS issues, and contributing to product innovation. If you're excited by the idea of using AI-enhanced tools to investigate hardware and software defects—and you're not afraid to pick up a screwdriver—we want to hear from you!

This is a lab-based position located in Morrisville, NC. Onsite presence is required 5 days per week. The target start date will be November 2025 – January 2026.

Key Responsibilities:

+ Conduct failure analysis of customer-reported product defects using AI-enhanced diagnostic tools.

+ Collaborate with product owners and cross-functional teams to resolve technical issues.

+ Drive continuous improvement and innovation in future product designs, with a focus on AI integration.

+ Perform onsite customer investigations to understand and resolve complex issues.

+ Troubleshoot and resolve software image compatibility and deployment challenges, including:

+ Windows OS

+ Applications and drivers

+ Firmware and BIOS

+ Remote deployment and networking

+ System performance and benchmarking

Qualifications:

+ Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science or a related technical field.

+ Strong analytical and problem-solving skills.

+ Familiarity with PC hardware components and software environments.

+ Interest in AI technologies and their application in diagnostics and product development.

+ Excellent communication and collaboration skills.

Preferred Skills:

+ Experience with Windows OS deployment and troubleshooting.

+ Basic understanding of BIOS, firmware, and driver interactions.

+ Exposure to benchmarking tools and performance analysis.

+ Hands-on experience with hardware debugging tools.

_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

**Additional Locations** :

* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville