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Posting Details

Working Title TMC Client Partner

Position Number 00769A

Department HUMAN RESOURCES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

Job Description

The Talent Management & Culture Division is dedicated to fostering a workplace where employees feel valued, supported, and empowered to thrive. We are committed to attracting, developing, and retaining top talent while cultivating a supportive and collective environment.

Guided by our core values—collaboration, cultural competence, accountability, integrity, and compassion—we strive to create a culture of excellence that enhances both individual and organizational success. Through strategic talent initiatives, professional development, and a focus on Monarch well-being, we continue to make ODU a wonderful place to work and grow.

The TMC Client Partner – serves as a primary Benefits liaison to all departments with dedicated expertise in benefits administration and wellness. This role primarily provides employees and managers with guidance on health, retirement, and leave programs, ensures accurate benefits processing, and promotes well-being initiatives that enhance the employee experience but also assist with transactional HR functions (Banner data entry, onboarding, HR operations support).

Benefits Administration

+ Serve as primary contact for benefits and leave programs.

+ Counsel employees on health, retirement, and wellness benefits.

+ Support claim resolution with vendors and agencies.

+ Track, monitor, and report on leave compliance ( FMLA , ADA , VSDP ).

Onboarding & Transactions

+ Coordinate new hire benefits enrollment and compliance.

+ Key HR transactions in Banner, VRS , and Cardinal.

+ Maintain document imaging and HR records ( BDM ).

TMC Operations & Compliance

+ Support audits, surveys, and reporting.

+ Ensure compliance with ACA , HIPAA , COBRA , and other laws.

+ Maintain confidentiality and records security.

Type of Recruitment

Knowledge, skills and abilities

Required:

+ Must be client service focused and maintain a high level of professionalism and discretion.

+ Must be adaptable and flexible.

+ Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University.

+ Some knowledge of the principles of benefits administration.

+ Some knowledge of federal and state laws/regulations related to human resources management ( FMLA , ADA , HIPAA , COBRA , ACA ).

+ Some knowledge of HR best practices.

Preferred:

+ Considerable experience in customer service and benefits administration.

+ Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents.

+ Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Special licenses, registration or certification

None

Education or training

Human Resources

Level and type of experience

+ Considerable experience in customer service and benefits administration.

+ Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents.

+ Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Conditions of Employment

The university requires a criminal conviction investigation to be conducted prior to employment for all classified and wage positions.

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 55,000.00 /year

Posting Detail Information

Job Requisition Number S03087

Job Open To General Public

Open Date 10/09/2025

Close Date

Open Until Filled

Special Instructions Summary

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Are you a current ODU employee?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

+ Contact Information for Professional References

Optional Documents

+ Cover Letter/Letter of Application