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Description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

THE OPPORTUNITY

Responsible for supervising and providing leadership, coaching and guidance to client care specialists and lead. Regularly reviews and monitors call center for quality and risk management. Provides timely feedback through coaching and weekly meetings. Performs a variety of other bank-related functions, while providing exceptional customer service experience to our customers and branches. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

+ Coordinates daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules, providing necessary training and guidance. At times may act as Team Manager during his/her absence.

+ Assists with escalated issues from internal partners and vendors to ensure exceptional client experience.

+ Processes, reconciles and/or approves routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions.

+ Reviews transactions and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

+ Strong people managing skills. Leads by example, assumes responsibilities where a gap needs to be filled. Sets high standards and follows established bank policies and procedures, meets and adheres to audit requirements.

+ Consistently evaluates processes and looks for ways to improve overall productivity and accuracy.

+ Continually develops and maintains a working knowledge of internal policies and procedures

+ Involved with interviewing and hiring decisions.

+ Manage, support, coach and train staff.

+ Prepare and deliver employee performance evaluations, goal planning, and counseling.

+ Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

+ Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

+ Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

+ Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

+ Performs other duties and projects as assigned.

WHAT YOU’LL BRING

+ Call Center management experience preferred.

+ 2 years of management experience required.

+ 5 years of prior banking or financial services industry experience required.

+ High School diploma or equivalent required.

+ Ability to work in a collaborative, team-oriented environment.

+ Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.

+ Effective organizational and time management skills.

+ Exceptional oral, written and interpersonal communication skills.

+ Adherence to Electronic Check Clearing House Organization and National Automated Clearing House Association Rules.

+ Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.

+ Ability to organize and prioritize work schedules on a short and long-term basis.

+ Ability to provide consultation and expert advice to management.

+ Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.

+ Ability to deal with complex difficult problems involving multiple facets and variables in non- standardized situations.

HOW WE’LL SUPPORT YOU

+ **Financial Security:** You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.

+ **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

+ **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

+ **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off.

+ **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The full-time base salary range for this position is $75,000.00 - $98,000.00 USD a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.