• Eligibility Supervisor - SES

    MyFlorida (Fort Myers, FL)


    ELIGIBILITY SUPERVISOR - SES - 60069590

    Date: Oct 9, 2025

     

    The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

     

    Requisition No: 862862

     

    Agency: Children and Families

     

    Working Title: ELIGIBILITY SUPERVISOR - SES - 60069590

     

    Pay Plan: SES

     

    Position Number: 60069590

     

    Salary: $1,577.46 - $2,869.69

     

    Posting Closing Date: 10/23/2025

     

    Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

     

    Economic Self-Sufficiency Specialist Supervisor – SES

     

    This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

     

    This position is for an Economic Self-Sufficiency Specialist Supervisor – SES in Lee County.Teleworking is not an option for SES positions. Some travel may be required. Facility is a tobacco free environment.

     

    The bi-weekly salary range for this position is $1,577.46 - $2,869.69.

     

    The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

    EXAMPLES OF WORK PERFORMED:

    + Supervise ESS Staff.

    + Communicate with, motivate, train, and evaluate employees' performance; plan and direct their work.

    + Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.

    + Conduct training and mentor staff.

    + Plan, evaluate, lead and guide staff towards continuous quality improvement.

     

    Lead their team in such a manner that enhances customer service and the goals of the agency.

    KNOWLEDGE, SKILLS AND ABILITIES:

    + Excellent people skills.

    + Knowledge of public assistance program objectives and policies

    + Knowledge of interviewing techniques.

    + Knowledge of methods of compiling, organizing, and analyzing data

    + Knowledge of applicable mainframe systems and software applications

    + Excellent skills in operating a personal computer

    + Ability to supervise people

    + Ability to coordinate the operations and activities of a unit

    + Ability to interpret and apply complex information concerning policies and procedures related to ESS programs

    + Ability to develop and deliver public presentations

    + Ability to investigate complaints

    + Ability to meet and deal with the public in a variety of situations

    + Ability to compose documents involving technical information

    + Ability to interpret and apply regulation materials

    + Ability to prioritize and meet deadlines

    + Ability to establish and maintain effective communication

    + Ability to communicate effectively both orally and in writing

    + Ability to apply ethical business practices

    MINIMUM REQUIREMENTS

    + Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

    + OR an Associate degree or higher from an accredited college or university can substitute for the experience.

    + OR 60 semester hours or 90 quarter hours can substitute for the experience.

    + Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).

    + Must be willing to travel.

     

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

     

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

     

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    Location:

    FT MYERS, FL, US, 33901

    Nearest Major Market:Fort Myers

     

    Nearest Secondary Market:Cape Coral