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Call Center/Customer Service

**Tour Guide- Aerospace Defense- Mukilteo, WA** Mukilteo, WA Posted: 10/9/2025

Job Description

Job ID#:

213428

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

26

Shift:

1

Positions Available:

6

PDS Defense, Inc. is seeking a Tour Guide (Visitor Relations Spec B), in Mukilteo, WA. Job ID#213428

Pay Rate: $25 - 27/HR

Job Description:

This opening is for full-time positions which will include work on weekends and holidays. Operating hours are subject to change based on seasonal need, special events, and operational growth.

Primary duties:

* Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience.

* Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.

* Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.

* Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.

* Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.

* Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.

* Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.

* Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.

* Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.

* Other duties as assigned.

Required Qualifications:

* 1 or more years' related work experience in a role which required strong customer service and communication skills

* Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

* Experience working in a team environment

* Proven reliability, punctuality and regular attendance

* Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

* Must be able to work in standing or walking positions for up to six (6) hours per shift

Preferred Qualifications:

* Six months' experience giving public tours and/or public speaking

* Six months' experience with technology related to events, exhibits, or POS

* Proficient with Microsoft Office tools

* Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Ability to Perform the Following Requirements:

* Current required schedule: Thursday through Monday, 100% onsite.

* Punctual attendance and compliance with daily team rotation and break schedules

* Ability to speak intermittently for 90 minutes at a time, 3-4 times daily

* Professional written and verbal communication skills, information retention skills

* Frequent walking on various surfaces and standing

* Occasional stair climbing/descent

* Occasional to frequent sitting

* Occasional grasping/handling and keyboarding/mouse use

* Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

* Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Training and Competency Requirements:

* Successful training completion is a contingency of employment.

* Engages customers proactively. Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public.

* Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.

* Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

* Facilitates interactive experiences with general public, groups and event guests as requested.

* Proactively addresses and/or reports safety issues or concerns.

* Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.

* Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.

* Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all and Brand Experience policies and procedures.

* Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

* Proficient with ticketing system and functions, and other locations as trained and assigned.

Dress Code:

* Business casual appearance standards

* Footwear must meet factory safety requirements

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled