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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at any of our Lake Mary, Fl / Schaumburg, Il / Meridian, ID / or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

As a senior member of the team, the Implementation Consultant III manages complex implementations and partners with clients to deliver tailored solutions that align with their business goals. Leveraging deep product knowledge and consultative expertise, you'll lead system design, oversee data integrity and validation, and guide clients through every step of the implementation process. You’ll serve as a key resource for escalations, mentorship, and process improvement, ensuring a smooth handoff to Client Services and a world-class client experience. This role is suited for seasoned professionals who thrive in solving complex challenges and driving successful outcomes.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Act as our clients trusted advisor, ensuring exceptional customer experiences throughout the implementation process for complex clients. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation.

+ Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback.

+ Assist complex clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.

+ Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).

+ Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.

+ Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations.

+ Troubleshoot and resolve implementation related matters, escalating critical concerns to the appropriate teams when necessary.

+ Provide advice and guidance to assist clients on incorporating HCM best practices, process improvements, and change management strategies.

+ Participate in pre-sales activities, including product demonstrations, scoping, and estimating efforts, to support business development initiatives.

+ Develop and deliver comprehensive project documentation, including project plans, status reports, process flows, and system configurations.

Education and Experience

+ 3+ years of Customer Service or Customer interfacing role

+ 2+ years’ experience in HCM consultation or benefits / payroll / HR

+ 2+ years of Payroll IC II experience and completion of SOAR Upscaling preferred.

+ Highschool Diploma required; bachelor’s degree preferred or equivalent experience.

+ Experienced knowledge of Paylocity products and process is preferred.

+ Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.

+ Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.

+ Resourcefulness: Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations.

+ Project Management: Ability to independently prioritize tasks and projects based on importance and urgency to ensure timely and efficient completion with minimal leadership intervention. Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

+ Problem Solver and Innovator: Taking initiative to tackle problems by actively seeking solutions and generating new ideas.

+ High Revenue Client Management and Complex Implementations: Proven track record of successfully managing high revenue clients. Demonstrated ability to handle escalated clients and effectively resolve challenging situations.

+ Strong leadership Capability: Possessing exceptional leadership qualities to guide team members, foster collaboration, and achieve shared goals. This includes effective communication, decision-making and ability to influence and mentor others.

+ Physical requirements

+ Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

+ Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $56,200 - $80,300 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. (https://rise.articulate.com/share/NWT-xukAz2nsMapN3L3TSRXfxzBGrFh\_#/) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.