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We are seeking a **_Medical Office Coordinator_** who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies, and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Provide administration support for medical matters on behalf of physicians, as well as general academic/general administrative support. Provide administrative and academic support for physicians. Works with others in a team environment. Other duties may be assigned.

Specific Duties & Responsibilities

+ Reviews and responds to administrative-related In-Basket messages from patients. Escalates messages to physicians as needed.

+ Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination.

+ Acts as the primary point of contact for front desk scheduling, communication, and coverage.

+ Schedules appointments with VIP patients, international patients, and unique scheduling situations such as complex coordination of care across departments.

+ Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.

+ Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.

+ Performs patient reminder courtesy calls upon physicians’ request.

+ Follows up with “No Show” appointments to reschedule patients.

+ Routinely checks voice mail and returns calls to patients within 24-48 business hours.

+ Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of the date of service and delivered to the attending doctor/s.

+ Pends RX refills and routes to the physician.

+ Works to obtain required prior authorizations from insurers for treatments and medication.

Minimum Qualifications

+ High School Diploma or graduation equivalent

+ Two years of administrative experience.

+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($21.00-$24.00 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

FLSA Status: Non-Exempt

Department name: SOM Oph Comprehensive Eye Svc

Personnel area: School of Medicine

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf