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SevenVenues Maintenance Technician (Maintenance Mechanic II)

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SevenVenues Maintenance Technician (Maintenance Mechanic II)

Salary

$41,502.98 - $48,041.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13554

Department

General Services

Division

Facility Maintenance

Opening Date

10/09/2025

Closing Date

10/19/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The General Services Department – Facilities Maintenance Division supports the full range of City-owned public assembly and cultural facilities. Within this division, the SevenVenues Maintenance Team is responsible for keeping Norfolk’s premier entertainment and performance venues operating safely, reliably, and ready to host events of all sizes. These venues include Scope Arena, Chrysler Hall, Attucks Theatre, Harrison Opera House, Harbor Park, MacArthur Memorial, and Wells Theatre. Maintenance staff ensure that the behind-the-scenes infrastructure is dependable so that the City can continue offering a vibrant schedule of concerts, shows, sports, and community events.

The Maintenance Mechanic II – SevenVenues performs hands-on building and mechanical maintenance across a portfolio of entertainment and performance facilities. This position responds to service requests, performs corrective and preventive maintenance, and supports the wide variety of needs that arise in busy public assembly buildings. The incumbent will troubleshoot and repair equipment, lighting, plumbing, and building components, assist contractors with access to work areas, and ensure that facilities are maintained in safe, functional condition to support event operations.

This role requires someone who is proactive and attentive to their surroundings—identifying deficiencies that may impact the public or disrupt events, documenting findings, and initiating work orders as needed. Effective communication, mechanical aptitude, and professionalism when interacting with tenants and event staff are essential.

Essential Functions

+ Perform maintenance and repair of pumps, motors, plumbing, lighting, and mechanical systems in assigned venues.

+ Complete preventive maintenance tasks to ensure venue readiness and safe building operations.

+ Proactively monitor facilities during events, identify deficiencies that could impact customers or the public, and initiate work orders for corrective action.

+ Assist contractors by providing access, guidance to equipment locations, and coordination with venue staff.

+ Troubleshoot and repair electrical fixtures, plumbing systems, and building components as assigned.

+ Respond to radio calls and work order assignments in real time; prioritize urgent repairs to minimize event impact.

+ Use the City’s computerized work order system (Asset Essentials or equivalent) to document work performed, time, and materials, and to generate work orders for observed issues.

+ Communicate effectively with supervisors, co-workers, and venue tenants regarding repair needs and progress.

+ Follow all OSHA, City, and venue safety procedures to ensure safe maintenance operations.

Education/Experience

High school diploma or GED required; additional vocational or technical coursework in building trades (carpentry, plumbing, HVAC, or electrical) preferred.

Required:

+ Two to four years of progressively responsible experience performing building, grounds, or facilities maintenance, preferably in a unique environment such as a zoo, park, aquarium, or public assembly facility.

Additional Information & Requirements

+ Valid Driver's License required.

Work Schedule:

+ This position works a first shift schedule, 7:30 a.m. to 4:00 p.m., with rotating off-days to align with event schedules. Occasional flexibility is required to support urgent issues or high-priority event-related needs across SevenVenues facilities.

Signing Bonus:

+ This position is eligible for a one-time $5,000 signing bonus.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree or higher

04

How many years of experience do you have performing building, grounds, or facilities maintenance?

+ Less than 2 years

+ 2-3 years

+ 3-4 years

+ More than 4 years

05

When troubleshooting a lighting issue in a public area before an event, your first step is to:

+ Call a contractor right away

+ Immediately replace the light fixture without inspection

+ Check the bulb and breaker, then trace wiring if needed

+ Wait until the next day to see if the problem persists

06

Which best describes your comfort level working around large public events while performing maintenance?

+ Uncomfortable — I prefer working in non-public areas

+ Neutral — I’m adaptable but not experienced

+ Somewhat comfortable — I’ve had limited exposure

+ Very comfortable — I’ve done this often

07

If you find a deficiency (e.g., loose railing) during a routine walk-through before an event, what’s your best response?

+ Fix it if possible, but don’t record it

+ Assume event staff will handle it

+ Wait until someone submits a request

+ Document and create a work order, then alert a supervisor if safety is impacted

08

Which of the following types of systems have you worked on? (Select all that apply)

+ Structural tasks (doors, seating, railings)

+ Plumbing repairs (faucets, drains, restrooms)

+ Lighting systems (bulbs, ballasts, fixtures)

+ HVAC components (pumps, motors, filters)

09

When documenting completed work in a computerized work order system, you typically:

+ Enter minimal notes just to close it

+ Don’t use electronic systems

+ Only close it when asked

+ Enter detailed notes and time spent

10

Which statement best reflects your approach to preventative maintenance?

+ Only necessary if requested

+ I’ve had no experience with preventative maintenance

+ Helpful, but reactive repairs are more common

+ Essential — it prevents costly breakdowns

11

If you’re assigned to escort a contractor, what’s your role?

+ Show them the area and leave

+ Do the contractor’s work alongside them

+ Stay available to answer questions and ensure they follow protocols

+ Report only after they finish

12

When multiple radio calls come in during a busy event, your first action should be to:

+ Handle the call closest to you and ignore the rest

+ Try to respond to all at once

+ Wait for a supervisor to assign each call

+ Prioritize based on safety and impact, then respond accordingly

13

How do you usually respond when a tenant or customer approaches you with a concern during an event?

+ Ignore it if it’s not on your task list

+ Tell them to submit a work order later

+ Direct them to event staff without listening

+ Politely listen, address what you can, and document or escalate as needed

14

Which best describes your experience working outdoors in varying weather conditions.

+ None

+ Limited

+ Moderate

+ Extensive

15

Do you have a valid driver's license?

+ Yes

+ No

16

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

17

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

18

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

19

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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