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Operations Coordinator

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Operations Coordinator

Salary

$54,601.07 - $91,256.31 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13561

Department

Cultural Facilities, Arts & Entertainment

Division

Cultural & Convention Center

Opening Date

10/09/2025

Closing Date

10/19/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, ensuring our diverse public assembly facilities – Scope Arena, Chrysler Hall, Attucks Theatre, Wells Theatre, Harrison Opera House, Harbor Park, and Open Air Events – remain vibrant and relevant. We connect residents, visitors, and tourists to Norfolk's rich cultural landscape, offering exceptional entertainment services and meticulous management of these iconic venues. Join us as we create, inspire, and celebrate through the power of live performances, diverse community events, and captivating public art – it's more than entertainment, it's an experience.

The SevenVenues Operations Coordinator is a pivotal role overseeing every aspect of event execution and facility management. You'll wear many hats, managing crew members, ensuring daily facility operations and upkeep, and coordinating event logistics from scheduling to breakdown. This includes customer service support, overseeing ice operations (including hockey events) and developing layouts for event setups. Budget management and adherence to safety regulations are also crucial aspects of this position. A fast-paced environment demands excellent communication, organization, and problem-solving skills, all driven by a passion for creating successful events and exceeding client expectations. Responsibilities encompass coordinating on-ice scheduling with hockey coaching staff, overseeing daily ice maintenance and equipment operation, and executing seasonal ice installations, painting, and promotions. You'll provide estimates for technical event aspects like conversion labor, equipment costs, and logistical needs. The role requires scheduling event setup and stagehand labor, maintaining event equipment inventory, and facilitating equipment maintenance. Supervising event personnel and volunteers, coordinating staffing, event setup, breakdown, and facility restoration all fall under your purview. Determining event logistics through scheduling, layouts, equipment reservation, and setup plans is key. As City Executive for events, you'll plan City-wide events, organizing logistics and equipment for ceremonies and community events. Additionally, you'll monitor program effectiveness, develop and implement operational policies, and create accurate records and reports. Coordinating for inclement weather, emergency planning, and building security procedures, including security guard protocols, rounds out this comprehensive position.

Department Hiring Salary Range: $54,601 - $62, 791

Essential Functions

Essential functions include but are not limited to:

+ Manages Crew Members by scheduling and coordinating work assignments, training, and developing personnel, participating in the selection of candidates, conducting performance evaluations, approving payroll, and resolving personnel issues.

+ Coordinates Staffing and Logistics by supervising event personnel and volunteers, providing direct oversight of event crews, and managing operations from event setup through breakdown. Serves as the duty manager as required, ensuring seamless event execution and adherence to safety standards.

+ Manages facility operations daily maintenance and upkeep of facilities and event-related equipment. Directs daily operations by monitoring staff requirements, conducting building inspections, interacting with staff and guests, and facilitating operations meetings. Lead special projects by interacting with outside vendors and contractors, performing cost analysis, and approving finished work and payments.

+ Facilitate event scheduling by checking for available venues, equipment, and personnel. Creates and updates operations event schedules including monthly event operations schedules, stagehand requests and contractor cleaning services. Conducts facility tours for contractors, security, and maintenance personnel. Completes rental applications for Showmobile and off-site equipment.

+ Provides customer service support by responding to customer inquiries, feedback and problems. Resolves problems or complaints from clients and the public in accordance with established policies and procedures. Responds to inquiries concerning Showmobile rentals off-site equipment usage and arena ice requirements. Coordinate scheduling with hockey coaching staff, inputting data into Momentus. Oversee daily ice maintenance and equipment operation. Coordinate and perform seasonal ice installations and painting.

+ Provide estimates for technical aspects of events including, conversion labor, equipment transport and installation costs, logistical needs, cleaning, and facility restoration. Performs administrative duties, coordinates meetings, and develops required reports and correspondence. Maintains inventory of available event equipment at facilities. Facilitates scheduling of maintenance for assigned equipment and vehicles.

+ Develop layouts and drawings for custom arena and event setups using AutoCAD, to ensure clients’ needs can be safely accommodated within our spaces.

+ Serves as liaison for hockey ice needs, ensuring adherence to contractual obligations. Daily communication and coordination of facility use event logistics and area ice operations. Provide back of house coordination for basketball events, Patriotic Festival and International Tattoo.

+ Manages event execution from event setup through event breakdown. Schedules all event setup and stagehand labor needed to perform arena conversions (basketball, staging, hockey), Harrison Opera House Stage Pit cover installation and Showmobile setup. Coordinates and supervises all equipment setup and storage at Scope Arena, Chrysler Hall, Attucks Theater and outdoor events.

+ Prepares for Inclement Weather and Emergency Situations by assisting with emergency planning, implementing security protocols, and ensuring building security procedures, including magnetometer operation and security staffing. Performs Related Duties as required, including planning and coordinating logistics for City-wide events, setting up equipment for official ceremonies, and supporting special community engagement activities.

+ Develops and implements policies, procedures, and processes for successful outcomes; manages and ensures consistency in the event application/coordination process; creates and maintains accurate records and reports. Develop procedures for building security including magnetometer operation and security guard protocols. Other duties as assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a bachelor’s degree or equivalent.

Three years of event operations and/or facilities management, or related experience; or an equivalent combination of education and experience.

AutoCAD experience/certification preferred

Additional Information & Requirements

Work Location: 201 E. Brambleton Ave, Norfolk, VA 23510

Work Hours: 40hrs / per week, Mon – Fri / 7:30am – 4:30pm. Must be able to work flexible hours including evenings, weekends, and holidays

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

03

You are scheduling crew members for an upcoming event. Which of the following factors would be MOST important to consider when creating the schedule?

+ Crew member preferences

+ Crew member skillsets required for the event tasks

+ Crew member availability during the event timeframe

+ Both b & c

04

During a facility inspection, you notice a flickering light fixture. What is the MOST appropriate course of action?

+ Ignore it and document it during the next inspection.

+ Replace the light fixture yourself if you have the skills.

+ Report the issue to the appropriate maintenance staff.

+ Inform security personnel and evacuate the area

05

A client inquires about renting a Showmobile for their upcoming event. What is the FIRST step you should take?

+ Inform the client of the rental fees

+ Check for availability of the Showmobile on the requested date.

+ Ask the client for more details about their event needs.

+ Forward the client's contact information to the sales team.

06

You are creating a layout for a custom event setup in AutoCAD. What is the PRIMARY purpose of this layout?

+ To showcase your artistic skills

+ To ensure the client's needs can be accommodated safely

+ To impress the event organizer with technical expertise

+ To provide a visually appealing representation of the event

07

While overseeing an event setup, a crew member raises a safety concern about a piece of equipment. How should you respond?

+ Thank them for their feedback and dismiss the concern.

+ Delegate the issue to another crew member for investigation.

+ Address the concern immediately and ensure the equipment is safe to use.

+ Report the issue to a supervisor after the event is complete.

08

You are developing a plan for a City-wide event. Which of the following is the LEAST important factor to consider during the planning process?

+ Budget constraints

+ Equipment availability

+ Food and beverage options

+ Expected weather conditions

09

When creating an event schedule, what type of information should be included to ensure smooth execution?

+ Catering menu options

+ Detailed breakdown of tasks and responsibilities

+ Load-in times and details

+ Entertainment program schedule

+ Both b & c

+ All of the above

10

You are coordinating with a vendor for an upcoming event. What is the MOST important aspect of a successful vendor relationship?

+ Negotiating the lowest possible price

+ Clear communication and established expectations

+ Offering the vendor free advertising opportunities

+ Prioritizing the vendor's preferred work schedule

11

After an event, a client expresses dissatisfaction with a specific aspect of the event execution. What is the BEST approach to resolving this issue?

+ Explain why the issue occurred and avoid taking responsibility

+ Offer a sincere apology and work with the client to find a solution.

+ Ignore the complaint and hope the client forgets about it.

+ Pass the blame onto another department or crew member involved.

12

You are reviewing applications for a new crew member. Which skill is MOST crucial for success in this role?

+ Excellent typing skills

+ Ability to follow instructions and work independently

+ Extensive knowledge of catering services

+ Experience with graphic design software

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

14

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

Required Question

Employer

City of Norfolk

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