"Alerted.org

+ Key Responsibilities:

+ Patient Outreach & Support:

+ Call patients to assist with Medicaid applications and enrollment.

+ Work closely with the Department of Human Services (DHS) to gather required documentation.

+ Assist patients with charity care applications and provide guidance through the financial assistance process.

+ Onsite Patient Engagement:

+ Visit Emergency Department (ED) and inpatient rooms to speak with uninsured patients.

+ Discuss Medicaid options and, if ineligible, establish payment plans prior to patient discharge.

+ Census & Follow-Up:

+ Review the previous day’s census to identify self-pay patients.

+ Verify existing Medicaid coverage or pending applications.

+ Contact patients as needed to initiate or complete the Medicaid enrollment process.

+ Pre-Service Financial Clearance:

+ Call patients prior to scheduled procedures (particularly GI and Pain Management) to review financial responsibility.

+ Set up payment plans and ensure required pre-payments are made in advance of services.

+

+ Performance Expectations:

+ This position comes with a high workload and will be closely monitored for productivity and effectiveness.

+ Successful candidates will be proactive, patient-focused, and capable of managing high volumes while maintaining quality service.

+ Requirements:

+ High school diploma or GED required; associate’s or bachelor’s degree preferred.

+ Prior experience in medical billing, Medicaid enrollment, or financial counseling strongly preferred.

+ Strong understanding of Medicaid and charity care programs.

+ Exceptional communication and interpersonal skills, with the ability to speak empathetically with patients from diverse backgrounds.

+ Comfortable working in a fast-paced, high-volume environment.

+ Ability to manage and prioritize multiple tasks efficiently.

+ Detail-oriented with strong organizational skills.