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Human Capital Shared Services (HCSS) Specialist II

Job ID:

250916

Location:

MD-Metro Bldg New Carrollton

Full/Part Time:

Full-Time

Posting Open-Close

10/09/2025

-

10/23/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

MINIMUM QUALIFICATIONS

Education

+ Graduation from an accredited college or university with a bachelor’s degree in Human Resources or a related field.

+ In lieu of a Bachelor’s degree, a High School Diploma or GED and four (4) years of experience in customer service, processing human resource data or working in a Human Resources/Human Capital department.

Experience

+ Five (5) years of customer service experience, processing human resources data or working in a Human Resources/Human Capital department.

Certification/Licensure

None.

ADDITIONAL CRITERIA FOR PROGRESSION

+ **Note** : Progression is not automatic nor guaranteed and is dependent on successfully completing the specified workload requirements.

+ Candidates for promotion meet the minimum qualifications and work experience of the next career ladder series job before consideration for advancement.

+ Candidates must remain within the career ladder job for at least six months before consideration for advancement to the next career ladder job.

+ **_*_** _The 180-calendar day new hire probationary period must be met according to WMATA policy._

PREFERRED

Education

NA.

Experience

NA

Certification/Licensure

None.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Human Capital Shared Services (HCSS) Specialist II is responsible for the daily processing of all PeopleSoft HCM manager/employee self-service transactions and other ad hoc request that range from low to high level in complexity with the highest degree of accuracy. The HCSS Specialist II serves as a subject matter expert for all PeopleSoft HCM transactions, and must possess knowledge of the various Human Capital (HC) disciplines to successfully research and respond to customer inquiries and requests. The incumbent in this role is also responsible for the data integrity by performing quality assurance and analyzing all transactions entered. The incumbent works under general supervision and direction of HCSS Specialist III.

ESSENTIAL FUNCTIONS

+ Analyzes and processes all data transactions (manager/employee self-service transactions and ad-hoc request) by understanding and applying HC policies, procedures, Collective Bargaining Agreements (CBA) and systems rules. Ensures that all transactions are appropriately approved prior to saving and validate data for data integrity purposes.

+ Researches transactions that range from low to high complexity by utilizing reports and partnering with PeopleSoft HCM Specialists, Reporting Analysts, Business Process Owners and IT Developers.

+ Addresses and resolves routine problems as well as complex issues following established policies and procedures.

+ Reviews and processes Job Code/Job Description Forms to create and update job codes on the job code table, update the non-person profile and the job posting library.

+ Investigates, identifies and resolves any errors and escalates to the Manager, Human Capital Shared Services as needed.

+ Partners with PeopleSoft HCM Administrators and/or IT Developers and makes recommendations for system enhancements/process improvements.

+ Manages tickets in Computer Associates Service System and provide Tier 1, Tier 2 and Tier 3 support before escalating to the appropriate functional area SMEs.

+ Provides oral and written correspondence outlining recommendations for developing and implementing corrective measures for finalizing transactions. Also, responds to inquiries via email and phone regarding transaction processing status, and other related questions.

+ Works with Payroll and HC regarding employee data issues and monitors incorrect data on the employee job record.

+ Provides support for user acceptance testing and identification of system and user-interface issues; and provides feedback to HCSS leadership.

+ Develops, updates, and maintains work process documentation and standard operating procedures.

+ Processes, maintains and reconciles all Form I-9 employment eligibility verifications during the onboarding of new and rehired employees.

+ Processes, employee transactions based on Human Capital and CBA rules and requests supporting documentation when needed.

+ Provides HCM system user assistance to internal customers.

OTHER FUNCTIONS

+ May be assigned to a team to assist with the development of test scripts that will identify system or work process impacts or discrepancies.

+ May be assigned to special Human Capital projects as HCSS SME.

+ Provides guidance/training regarding usage of HCM self-service system capabilities.

+ Assists employees with WMATA’s outsourced employment verification process.

+ Trains new PAR Delegates while conducting brown bag sessions for existing PAR Delegates to keep them abreast of system enhancements/changes.

+ Supports Manager, HC Shared Services in developing and tracking HCSS metrics.

The** **functions** **listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.