"Alerted.org

Job Description

We’re looking for a global-minded, user-centric leader to join our international technology team as a Manager of Product Management. This role will lead a team of 3–5 product managers and UX designers, driving strategy and execution across digital and operational products that delight guests, empower franchise partners, and scale across diverse markets. You’ll collaborate with engineering, design, operations, and franchise brand partners to ensure our technology reflects the richness of the cultures and communities we serve. You’ll be responsible for growing our footprint in existing countries, enabling new market entries, and delivering measurable business outcomes.

Key Responsibilities

-Define and drive the vision, strategy, and roadmap for international omnichannel products—spanning both physical retail/restaurant and digital experiences.

-Lead product discovery, experimentation, and UX research/design collaboration to uncover guest and operator needs worldwide.

-Translate insights into clear product requirements, KPIs, and prioritized roadmaps focused on user journeys and business outcomes.

-Partner with global franchise teams to adapt and scale solutions across markets while maintaining brand consistency.

-Track success through adoption, satisfaction, operational efficiency, and revenue growth.

-Mentor and develop product managers—hiring, grooming, promoting, and managing performance.

-Champion design thinking as a strategic driver for product development and customer experience.

-Demonstrate executive presence and communicate effectively across all levels of the organization.

-Lead with empathy and cultural fluency, leveraging a multicultural background and ideally multilingual capabilities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-8+ years of product management experience, including B2C and ops-facing retail/QSR/hospitality technology.

-1–3 years of people management experience, including hiring and performance management.

-Proven success building and scaling omnichannel customer-facing products across multiple countries.

-Experience working with UX research and design teams, with a strong grasp of design thinking and its impact on business KPIs.

-Strong cross-cultural collaboration skills; ability to thrive with international teams and partners.

-Multilingual fluency and multicultural life/work experience highly valued.

-Analytical and data-driven mindset, balancing guest experience with business outcomes.

-Exceptional communication and stakeholder management skills.

-Comfortable delivering across onsite and online product experiences, with fluency in modern technology architecture and AI-infused creativity.