• Parking Call Center Representative- 2nd shift

    ABM Industries (Chicago, IL)


    Overview

    Job Summary Details:

    We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator, you will be responsible for overseeing day-to-day operations, be part of a team of customer service representatives, and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction

     

    **Schedule:** Wednesday-Sunday (4pm-12am)

    **Pay Rate:** $16.60 per hour

     

    The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

    Benefit Information:

    ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM)

    Call Center Operations:

    + Respond to all service requests via, ticket, phone, email, ping, or other forms of communication.

    + Proactively update tickets within multiple ticketing systems.

    + Manage call queues, tickets, emails, and manage scheduling to meet service level agreements.

    Performance Management:

    + Adhere to performance expectations, key performance indicators (KPIs), and Service Level Agreements (SLAs)

    Quality Assurance

    + Adhere to quality assurance processes to ensure consistent and high-quality customer interactions.

    + Participate in regular audits of calls and provide constructive feedback.

    Customer Satisfaction:

    + Monitor customer satisfaction metrics and suggest strategies to improve customer experience.

    + Address escalated customer issues promptly and effectively.

    Reporting and Analysis:

    + Generate and analyze call center performance reports, identifying trends, areas for improvement, and opportunities for efficiency.

    + Provide regular updates on management on team performance and key metrics.

    Teamwork:

    + Foster a positive and collaborative team environment focused on achieving performance goals and delivering outstanding customer service.

    Qualifications:

    + High school diploma required; bachelor's degree preferred.

    + 3+ years of experience in call center operations, with at least 1-2 years in a leadership role.

    + Proven track record of achieving and exceeding performance targets.

    + Strong communication and interpersonal skills.

    + Familiarity with call center technology and software.

    A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1

    REQNUMBER: 133028

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.