"Alerted.org

Job Description: The Business Systems Analyst Lead role will support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment. This role will also be responsible for requirements gathering, discovery, performing gap and data analysis and functioning as a key point of contact for our business stakeholders. The role will also be expected to handle complex issues across divisions.

Business System Analysis and Administration:

+ Conduct requirements gathering and discovery workshops with business stakeholders as an SME in the VMS and Beeline space.

+ Work with business partners and product owners assisting with the creation of system requirements for the product backlog. Perform gap and data analysis in support of identifying improvement opportunities.

+ Support technical team members by providing functional clarification and setting expectations with team and clients.

+ Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps.

+ Able to perform integrations related design discussions with various downstream systems.

+ Execute test cases and ensure overall quality of solution is a plus.

+ Assist the business partners with UAT testing.

+ Facilitate system requirements meetings with the product teams.

+ Conduct peer reviews and provide guidance to other team members as needed.

+ Observe the team's delivery workflow and suggest changes in process/tooling to gain efficiency.

+ Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.

+ Ensure movement / success of all tasks owned by the team. Able to lead team of business analysts.

Monitoring and Support:

+ Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.

+ Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.

+ Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

People Management:

+ While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.

+ This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills.

MAJOR RESPONSIBILITIES

Release Management:

+ Understand and adhere to IS change management policies.

+ Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

+ Demonstrate good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes.

MINIMUM JOB REQUIREMENTS

Education

A bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies.

Work Experience

+ 7+ years of experience in business analysis and configuration on relevant platforms.

+ 3+ year in an operations role providing production support for large enterprise grade applications.

+ 5+ years' experience in MSP/VMS program implementations within the contingent workforce industry.

+ Hands-on experience with leading VMS platforms (e.g., Beeline (highly preferred), Fieldglass, SimplifyVMS, Workday-VNDLY, etc.).

+ Proven track record delivering mid-to-large enterprise client programs in the U.S. market.

+ Deep knowledge of program governance, supplier management, and contingent workforce models.

+ Strong ability to navigate ERP/Procurement/VMS/HR systems (SAP, Coupa, Beeline, Workday, Talend, etc. or similar).

+ Skilled at cross-functional stakeholder engagement (P&C/HR, Procurement, Finance, IT, Legal, Business Units).

+ Proven experience leading enterprise-wide workforce or vendor management programs with a good handle around cross platform integration with VMS system using middleware (e.g. Talend, BTP-IS, WSO2, etc.)

Knowledge / Skills / Abilities

+ Strong analytical skills to understand business goals and design appropriate solutions. Ability to independently design, build and troubleshoot highly complex features.

+ Understanding of software development lifecycle, as well as agile software development methodologies.

+ General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments. Excellent verbal and written communication.

+ Strong interpersonal and relationship management skills.

+ Ability to work independently as a self-starter, and within a team environment.

+ Beeline Platform Contingent staffing Certification highly preferred.