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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

738 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100120 University Health Service

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 204 H

Compensation Range:

$18.71 - $25.27

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Provide clerical and technical support for department’s clinical staff. Greets, directs and assists patients, visitors and other members of the University community. Informs patients and others of departmental and University policies and procedures. Answers telephone, take messages, registers patients, schedules appointments, signs in, checks out and bills patients for their visit or supplies. Takes and records vital signs, documents medical information, completes medical forms and requisitions, sets up stocks and cleans examination rooms, performs various diagnostic and lab procedures, performs phlebotomy. Maintains a working knowledge of procedures at the Medical Center Office and the River Campus Office.

ESSENTIAL FUNCTIONS

+ Processes patients from waiting room to exam room.

+ Takes and records patient’s chief complaint and necessary vital signs, such as weight, blood pressure, temperature, pulse, respiration, pain assessment and eye examination.

+ Completes corresponding paperwork and supplies and needed forms and equipment by providers

+ Maintains providers’ patient schedules.

+ Updates changes, informs patients and providers of delays and informs those providers behind schedule the number of patients waiting.

+ Anticipates needs of patients and providers and reacts accordingly.

+ Works one on one with an assigned provider(s) but has the knowledge and the flexibility to work with additional providers or other providers.

+ Sets up, stocks and cleans examination rooms.

+ Maintains adequate level or forms, medical supplies and pamphlets in exam rooms.

+ Cleans boarding and straightens waiting room.

+ Inventories storage and supply areas, orders, receive and restocks supplies; checks their receipt.

+ Keeps specialty trays stocked with appropriate supplies and medications.

+ Notifies appropriate staff if supplies are low.

+ Prepares instruments for sterilization and checks for their return.

+ Reviews medical charts for completeness and performs quality improvement activities.

+ Makes suggestions for potential activities needing review.

+ Has the ability to report inefficiencies in processes and can make suggestions for improvement.

+ Assists in orientation and training of new Medical Office Assistants and student interns and serves as a resource for Medical Office Assistant I’s.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma Required

+ Associates degree Preferred

+ One year of experience in customer focused/service setting or an equivalent combination of education and experience. Required

+ Medical office experience, knowledge of medical terminology, procedures, computer experience and, or experience performing blood pressure, temperature and weight. Preferred

KNOWLEDGE, SKILLS AND ABILITIES

+ Phlebotomy skills Preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.