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If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

Within Customer Advocacy Services, the Senior Energy Assistance Representative is responsible to support Vistra Corp agency bill payment assistance programs and associated social agency outreach.

The Senior Energy Assistance Representative is responsible for managing daily workflow for the Energy Assistance Associates and Energy Assistance Representative for agency pledges, reconciling agency payments, bill payment agency support and customer referrals to agency partners.

Job Description

Key Accountabilities

+ Subject matter expert to ensure Energy Assistance Associates and Energy Assistance Representatives are managing daily workload to ensure social agency (external) partners expectations and company guidelines are met

+ Analyzes and resolve extremely complex customer issues independently including communication with social agency partners along with assisting other team members

+ Handles escalated customer issues and solutions to complex client/agency issues in partnership with other internal departments and external agency partners

+ Manages all social agency pledging correspondence channels(verbal and written) with annual revenue of ~$40 million/~200,000 customers pledges

+ Manages all Energy Aid email correspondences with customers seeking assistance

+ Manages daily reconciliation of agency payments for customer accounts, annually ~$40 million in preparing the data for the Energy Assistance Team monthly controls

+ Ensures company policies, procedures and Public Utility Commission Customer Protection Rules are met in managing daily workload

+ Responsible to train team members on updated applications, processes and, procedures along with train new team members as appropriate

+ Partners with billing and transaction management to automate Energy Assistance processes

Education, Experience & Skill Requirements

+ 5+ years job related experience

+ 2 years Energy Assistance experience preferred

+ Superior communication skills (verbal and written)

+ Detailed orientated

+ Demonstrate analytic skills to automate processes

+ Microsoft Office proficiency required to include intermediate skills with Excel (create spreadsheets, V-lookups, etc.) and Access databases

+ Superior Customer Service skills

+ Ability to render good judgment and make sound decisions based on program parameters

+ Excellent understanding of company policies, procedures and PUC Customer Protection Rules

+ High School Diploma or equivalent required

Key Metrics

+ Ensures company policies, procedures and Public Utility Commission Customer Protection Rules are met in managing daily workload for Energy Assistance Team

+ Ensures company service levels and overall company business plan are met

+ Ensures monthly Energy Assistance Controls are performed with timeline

+ Consistently exceeds quality, service and productivity metrics

Job Family

General Services

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_

_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at [email protected] to** **make a request.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.

As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .

Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .

Come join us and be part of something special! Click here to learn more about Vistra.

_It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.