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Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Creative Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions.

Responsibilities

+ Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.

+ Understand client goals and objectives with accountability for the success of projects and engagements, ensuring they meet client expectations and deliver measurable results.

+ Regularly communicate progress, insights, and recommendations to clients.

+ Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.

+ Track and report on account financials, ensuring profitability and client satisfaction.

+ Proactively expand relationships within current clients and find opportunities for organic and inorganic growth.

+ Lead prioritization of weekly/daily Account Team activities

+ Support annual account planning process and regular updates independently and pro-actively.

+ Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics independently.  Immediate client communication point of contact for day-to-day project needs. Lead project kickoff and wrap up meetings with broader partner agency senior stakeholders.

+ Support creation of and updates to SOWs and associated contract fulfillment needs, follow-ups and approvals independently and pro-actively.

+ Anticipate and support risk assessments independently. Works in close partnership with Discipline leads to identify and mitigate potential risks to the health/stability of the business.

Qualifications

+ 7+ years of professional work experience as a creative account management role at a fast-paced digital or advertising agency.

+ Experience working in highly regulated industries a plus.

+ Proven experience leading complex projects and large teams.

+ Exceptional written and verbal communication skills, with a strong ability to build and nurture client relationships.

+ Excellent problem-solving, time-management, and organizational skills.

+ Strong financial acumen.

+ Proven ability to build successful relationships with clients and cross-functional teams.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

+ Paid Family Care for parents and caregivers for 12 weeks or more

+ Monetary assistance and support for Adoption, Surrogacy and Fertility

+ Monetary assistance and support for pet adoption

+ Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

+ Tuition Assistance

+ Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

+ Matching Gifts programs

+ Flexible working arrangements

+ ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

+ Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $95,950 - $150,995 (Annually). This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be (11/15/2025).