"Alerted.org

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

As Senior Salesforce Administrator, you’ll play a vital role at G.E.H.A. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

SKILLS

Responsibilities:

This is a varied, business-facing role with the following responsibilities:

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Understanding of basic triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features

• Create a platform roadmap and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance, including security reviews, release updates, health check, and Optimizer

• User support tickets

• Monitor and improve user adoption

• New user and ongoing user training

• Technical documentation

• Management of integrated applications and third-party suppliers including: NICE CXOne, Adobe Sign, Skedulo, On24, Zoom, Calendly and numerous AppExchange managed packages.

Required:

• Strong Salesforce product knowledge and at least six years of hands-on Salesforce Administration experience with Sales Cloud. Marketing Cloud is a plus.

• Analytical thinking skills

• Detail oriented

• A proactive attitude to platform enhancements

• Designing scalable, best-practice solutions

• Excellent relationship-building skills

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Experience in change management and governance

• Training end users and key stakeholders

• Experience writing technical documentation

• Available and responsive to questions

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

• Salesforce Certifications: Administrator, Advanced Administrator & Sales Cloud Consultant

• Understands basic triggers/Apex code knowledge

• Demonstrates continued personal/professional development

• Is active in the Salesforce community

Desirable:

• Bachelor’s/Postgraduate degree or professional qualification

• Additional years of qualifying work experience may be considered in lieu of formal education.

Work-at-home requirements

+ Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.

+ A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.

+ Latency (ping) response time lower than 80 ms

+ Hotspots, satellite and wireless internet service is NOT allowed for this role.

+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

+ Competitive pay/salary ranges

+ Incentive plan

+ Health/Vision/Dental benefits effective day one

+ 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution

+ Robust employee well-being program

+ Paid Time Off

+ Personal Community Enrichment Time

+ Company-provided Basic Life and AD&D

+ Company-provided Short-Term & Long-Term Disability

+ Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The hiring range for this position is $105,241 - $133,136 USD. At G.E.H.A, the current maximum salary for this role is $148,351 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

Please note: Due to recent fraudulent activity in the job market, if you receive correspondence from someone at G.E.H.A, we recommend you review the following facts to help verify if someone is truly a G.E.H.A employee before sharing any personal information.

+ All email addresses of G.E.H.A employees will end with our domain, @ geha.com . Any other domain is not verified and is illegitimate. **Please double check the spelling as well** .

+ We will never extend a job offer without having at least one live video call.

+ We will never ask you for or provide you with any money, personal or banking information during the interview process or before signing an offer letter.

Please report any suspicious messages to [email protected] so that we can help reduce this fraudulent activity.

Your FUTURE is here with us –COME GROW WITH G.E.H.A!

Benefits start on day one! Great 401(k) match! Tuition assistance programs! Professional development! Advancement opportunities!

For additional information, please visit GEHA Careers. (https://www.geha.com/careers)