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  • Client Success Manager - Laundry Operations

    Intermountain Health (Woods Cross, UT)



    Apply Now

    Job Description:

    The SCO Field Logistics Manager oversees all day-to-day responsibilities for their assigned clinical program or assigned facilities. This position manages and directs supply chain services for assigned facility to include replenishment, put-away, receiving, distribution, and special orders. This position is responsible for the successful implementation of system initiatives and continuous improvement programs throughout their assigned facilities or clinical program including the monitoring and utilization of key performance indicators associated with projects. This position plans, organizes, directs, and staffs to maintain and improve functions. The incumbent ensures optimal utilization of Field Logistics programs and SCO policies and procedures to reduce costs to facilities and patients

     

    Schedule: Full-time

     

    Hours: 40+ per week

     

    _*Variable start times as needed_

     

    This position interacts directly with Intermountain Healthcare facility caregivers including leadership, end-users, and other stakeholders. The incumbent oversees all Supply Chain logistics including inventory management, Continuous Improvement, Safety, and Staffing for assigned facilities. Local position level and corresponding grade level is determined by leveling guidance documentation maintained by SCO Field Logistics leadership with support of Human Resources.

    Essentials:

    + FIELD LOGISTICS FUNCTIONS: Manages daily Field Logistics operations for departments, clinical programs, and facilities. Interact with physicians, managers, suppliers, and SCO personnel. Ensures timely and efficient supply and service management. Oversees inventory, contract compliance, product substitutes, standardization, and budget control. Ensures SOP compliance and staff training in Inventory Tools. Addresses department needs.

    + CLIENT RELATIONS: Supports supply logistics for departments or clinical service lines, including implementation, recall management, and regulatory compliance. Resolves issues and improves processes with medical staff, caregivers, peers, patients, and the public.

    + PLANNING & ORGANIZING: Monitors product utilization and ensures compliance with standardized processes. Collaborates with departments and supply chain leadership to optimize Field Logistics functions.

    + PERSONNEL MANAGEMENT: Manages staffing, training, work planning, and scheduling. Uses Dashboards and Huddle Boards for staff activities. Handles selection, hiring, onboarding, training, and development. Conducts performance appraisals and provides coaching. Leads staff to meet department goals and values team development.

    + CONTINUOUS IMPROVEMENT: Identifies opportunities to improve logistics efficiency. Supports cost containment by participating in work groups. Engages in the Continuous Improvement Program to enhance SCO workflow.

    + SAFETY: Ensures safe and effective implementation of systems, tools, and processes. Supports Safety Programs and zero harm initiatives.

    + FINANCE/BUDGET: Manages department budget for financial viability. Coordinates inventory metrics and spending with clinical programs. Monitors expenses to ensure optimal Net Operating Income. Pursues cost containment and revenue-generating opportunities. Prepares financial reports and analysis.

    + ADMINISTRATION CONTROL: Represents SCO in collaboration with facility managers and leadership. Participates in facility meetings and initiatives. Ensures compliance with regulations and leads Error-Prevention Techniques. Reviews SOPs, policies, and guidelines annually. Ensures contract compliance.

    **Manager Level** : Beds | Bins | Depts

    **FLT Inv Ops Mgr II** : <50 | <5K to 10 | <10

    Differentiators & Qualifiers:

    To ensure equity across various and evolving leadership assignments, the following differentiators & qualifiers may be applied in addition to bins managed to determine manager grade.

     

    + Beds managed are the primary criteria determining manager grade.

    + Non-Acute or specialty care assignments that DO NOT have beds will use bins managed as their primary criteria to determine manager grade.

     

    In addition to BEDS or BINS Managed, the following qualifiers may be considered

     

    + Leader performs all Supply Chain activities (single caregiver sites)

    + Multiple Hospital Assignments

    + Geography

    + Caregivers Managed

     

    Manager Assignments that use additional qualifiers must be unanimously approved by FLT Directors.

    Skills:

    + Field Logistics Management

    + Medical Supply Distribution

    + Supply Chain Processes

    + Warehouse Management System (WMS)

    + Continuous Improvement (CI)

    + Staff Training and Leadership

    + Project Management

    + Efficient in Communication

    + Developing Team Members

    + Mentoring Staff

    + Supervisory Management

    + People-Centered Change Management

    + Problem Solving

    + Data tools

    + Healthcare Operations

    Qualifications:

    Three years of Warehouse/Inventory experience.

     

    - and -

     

    Two years of Supply Chain experience.

     

    - and -

     

    Experience in a role requires the ability to organize and prioritize multiple tasks, and to meet deadlines.

     

    - and -

     

    Experience organizing and prioritizing multiple tasks and meeting deadlines.

     

    - and -

     

    Computer experience includes working knowledge of basic tools such as spreadsheets, word processing, presentation software, etc.

     

    - and -

     

    Intermediate working knowledge of accounting principles.

     

    - and -

     

    Excellent interpersonal and communication skills both verbal and written.

     

    - and -

     

    Inventory Management experience.

     

    - and –

     

    Management experience with direct reports in a team environment.

     

    - and -

     

    Experience in a role working with healthcare supplies.

     

    - and -

     

    Experience with medical supply products.

    Physical Requirements:

    Physical Requirements

    Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.

     

    - and -

     

    Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.

     

    - and -

     

    Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.

     

    - and -

     

    Expected to bend, lift, and carry patient files, documents, equipment, and supplies.

     

    - and -

     

    Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

    Location:

    Central Laundry

    Work City:

    Woods Cross

    Work State:

    Utah

    Scheduled Weekly Hours:

    40

     

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

     

    $33.51 - $51.73

     

    We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

     

    Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

     

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

     

    At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

     

    All positions subject to close without notice.

     


    Apply Now



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