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Introduction

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries, and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your role and responsibilities

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services. Key Responsibilities:

* On-Site Installation, Maintenance, and Repair: Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

* Client Advisory Services: Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance.

* Comprehensive Service Activities: Perform services activities, including systems assurance, problem determination, discontinuance, and relocation.

* Client Satisfaction Focus: Ensure high levels of client satisfaction by delivering exceptional service and technical support.

* This is a field-based/mobile position that requires frequent travel by car to client sites across the Jacksonville, FL area. As such, the work location is considered Jacksonville, FL.

Required technical and professional expertise

* Hands-on experience with break/fix support for printers, servers, laptops, and desktops.

* Server and Printer experience (Lenovo, Dell, Lexmark)

* Strong interpersonal skills and ability to work effectively as part of a team.

* Professional communication and customer service skills when interacting with clients.

* This is a field-based/mobile position that requires frequent travel by car to client sites across the Jacksonville, FL area. As such, the work location is considered Jacksonville, FL.

* Must possess a valid driver’s license and must have reliable vehicle.

Preferred technical and professional experience

* Experience with Cisco, Apple and Storage is a plus.

* Practical knowledge and experience working with Lenovo and Lexmark devices.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.