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Job Summary

The Supervisor, Central Scheduler is responsible for overseeing the daily operations of the Central Scheduling team, ensuring that all patient appointments are scheduled efficiently, accurately, and in accordance with hospital protocols. This role ensures optimal coordination between patients, physicians, and healthcare staff while maintaining high levels of customer service. The Supervisor will manage a team of schedulers, monitor performance, provide training, and support the implementation of policies aimed at enhancing scheduling processes within the patient support services.

Essential Functions

+ Leads, supervises, and supports a team of central schedulers responsible for booking patient appointments for outpatient and inpatient services.

+ Oversees the day-to-day scheduling activities to ensure that patient appointments are scheduled in a timely and accurate manner.

+ Ensures that all scheduling software and systems are functioning effectively and address any technical issues promptly.

+ Conduct regular performance reviews, provide coaching, feedback, and professional development opportunities for team members.

+ Monitors and evaluates the quality and efficiency of scheduling processes, identifying areas for improvement.

+ Acts as a liaison between the scheduling team, clinical staff, physicians, and other hospital departments to ensure smooth coordination of patient appointments.

+ Communicates any scheduling changes, cancellations, or urgent needs promptly to the appropriate stakeholders.

+ Addresses patient inquiries regarding appointment scheduling, cancellations, or changes with professionalism and courtesy.

+ Provides ongoing training and mentorship to new and existing team members to ensure proficiency with scheduling systems and customer service skills.

+ Assists with staffing schedules, payroll administration, and other related administrative tasks.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Leadership Responsibilities

+ **Supervision and Staff Management**

+ Supervises, trains and oversees departmental staff.

+ Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.

+ Assists with and contributes to performance evaluations and goal setting.

+ **Strategic Planning and Financial Oversight**

+ Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.

+ Monitors expenditures, ensuring cost-effective delivery of services.

+ May contribute to evaluation and implementation of new technologies to enhance operational efficiency.

+ May contribute to development of departmental policies, procedures and protocols.

+ **Quality Assurance and Regulatory Compliance**

+ Ensures compliance with all relevant regulatory bodies.

+ May participate in audits, inspections and accreditation processes as applicable.

+ Follows established quality control practices to ensure accuracy, consistency and safety.

+ **Collaboration and Communication**

+ Works closely with leadership teams to coordinate and improve service delivery.

+ Stays up-to-date with industry advancements, new technologies, and regulatory changes.

+ **Staff Responsibilities**

+ May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

+ Associate Degree or higher preferred

+ 1-2 years of related experience in the profession required

+ 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

+ Strong leadership, organizational, and communication skills.

+ Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

+ Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

+ Communicate effectively with leadership, team members, and stakeholders.

+ Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

+ Problem-solving and critical thinking skills.

+ In depth knowledge of industry best practices and regulatory compliance (if applicable).

+ Strong organizational and time management skills.

+ Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.