• Retail Manager

    Marriott (St. Petersburg, FL)


    Additional Information

    **Job Number** 25164594

    **Job Category** Retail & Gift Shops

    **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States, 33701VIEW ON MAP (https://www.google.com/maps?q=The%20Vinoy%20Resort%20%26%20Golf%20Club%20Autograph%20Collection%2C%20501%205th%20Avenue%20NE%2C%20St%20Petersburg%2C%20Florida%2C%20United%20States%2C%2033701)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Pay Range:** $59,000 - $74,000 annually

    **Bonus Eligible:** Y

    JOB SUMARY

    Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Manages the development of product and physical layout of the store and helps establish retail goals for the property. Successfully execute retail operations, continually improves guest and employee satisfaction and maximizes the financial performance of the department.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 4 years experience in the retail or related professional area.

    OR

    • 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area.

    CORE WORK ACTIVITIES

    Managing Department Operations and Budgets

    • Manages day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

    • Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Encourages and builds mutual trust, respect, and cooperation among team members.

    • Monitors the inflow of ordered materials and the maintenance of current materials.

    • Verifies that profits and losses are documented accurately.

    • Purchases merchandise to be used or sold by organization.

    • Manages all inventory control.

    • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Verifies that all Retail employees follow cash control procedures.

    • Verifies that all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc.

    • Helps to develop and implement strategic plans for the retail store operation.

    • Maintains proper purchasing techniques for appropriate retail categories.

    • Maintains items at appropriate stock levels.

    • Maintains store appearance, cleanliness and maintains visual merchandising standards and impact.

    • Verifies that that all employees have the proper uniforms, supplies and equipment.

    • Develops specific goals and plans to prioritize, organize, and accomplish your work.

    • Develops constructive and cooperative working relationships with others, and maintaining them over time.

    • Verifies that employees understand expectations and parameters.

    • Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

    • Establishes and maintains open, collaborative relationships with employees and verifies that employees do the same within the team.

    • Establishes standardized merchandise, display and pricing standards.

    • Verifies that employees understand and comply with loss prevention policies to prevent accidents and control costs.

    • Participates as needed in the investigation of employee and guest accidents.

    Providing and Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Sets a positive example for guest relations.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Responds to and handles guest problems and complaints.

    • Empowers employees to provide excellent customer service.

    Additional Responsibilities

    • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

     

    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

     

    The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.