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Details

+ **Department:** Patient Support Services

+ **Schedule:** 8 a.m. - 5 p.m.; Monday - Friday

+ **Facility:** Ascension Medical Group

+ **Location:** Jacksonville, FL

+ **Salary:** $17.37-$23.50 per hour

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._

Responsibilities

Help patients navigate through their health care needs by assisting with referrals, insurance authorizations, scheduling appointments, and answering questions.

+ Confirm insurance coverage via payer portals and determines necessity for pre-authorization.

+ Obtain authorization and processes referrals for services ordered by providers.

+ Schedule appointments as appropriate and within required timeframes and assuring referrals are maintained within appropriate network and/or payer requirement.

+ Remain current on referral policies and procedures, payer requirements, managed care matrix, portals and determines financial responsibility for services to be provided.

+ Communicate with patients, healthcare providers, and third-party service providers regarding insurance coverage and barriers to care.

+ Document detailed information in the patient medical record and any actions taken regarding authorization status, coverage issues, restrictions and appointment details.

+ Notify patients and providers of services requested that are not authorized by insurance.

Requirements

Education:

+ High School or Equivalent required.

+ College coursework in accounting or business related subjects preferred.

Work Experience:

+ One year of experience working in a hospital, physician office or clinic setting required.

Additional Preferences

No additional preferences

Why Join Our Team

Ascension Sacred Heart is a leading provider of high-quality healthcare to children and adults in South Alabama and Northwest Florida communities and operates Northwest Florida's only children's hospital. Our faith-based ministry offers caregivers the opportunity to flourish personally and professionally in a variety of specialties, including cardiology, brain and spine, pediatrics, women's health, orthopedics and cancer care.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)