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Description

Introduction

Do you want to join an organization that invests in you as a Lead Consulting Provider Solutions Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Lead Consulting Provider Solutions Specialist like you to be a part of our team.

Job Summary and Qualifications

* this position will be located at the Division office.*

The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.

Strategic Objectives

+ **Optimize Team Performance** : Streamline onboarding and education to reduce ramp-up time and improve retention.

+ **Drive Operational Excellence** : Oversee projects, manage escalations, and clean up key systems (SharePoint, eCW).

+ **Support Growth Initiatives** : Enable GME expansion and clinic readiness through targeted support.

+ **Enhance Service Recovery** : Proactively address patient and provider concerns to improve satisfaction.

+ **Develop Future Leaders** : Create a professional development path that builds internal leadership ability.

Workforce Development:

Streamlined onboarding and education improve retention and performance

Key Responsibilities

Focus Area

Strategic Function

Onboarding

Accelerate integration of new hires

Project Oversight

Ensure alignment with division goals

GME Growth

Support infrastructure for expansion

Service Recovery

Lead resolution and feedback loops

Escalation Management

Triage and resolve high-impact issues

SharePoint & eCW Cleanup

Improve data accessibility and accuracy

Education Creation

Build scalable training for managers and clinics

On-Call Schedule

Maintain continuity and coverage

Division Representation

Attend and report on enterprise meetings